No. We current do not provide email hosting. 

No. We currently do not support this feature.

Unfortunately it is impossible. We do not support the feature to upload emails from the local computer. We access to the mail server directly to back up emails.

 

Even though we do not have a mobile app at present, you can still use your smartphone browser to log-in and visit our online portal, www.dropmyemail.com. 

After you sign up for an account, you will be taken to the add email page.

1.       Just enter your email address and the password of the email account. Then click on “Start

2.       Backup”.

3.       We have hundreds of IMAP and POP settings saved on our servers. Our system will try to check if the email domain is present in our database with IMAP or POP settings.

4.       If they are then the Advance settings Button will show a green check :

5.       You just need to enter the password and click on “Start Backup”.


 

(You can check the IMAP settings by clicking on the advance settings. )

6.       If our system is not able to find the email domain in our database you will see the below message


 

7.       In this case you will need to enter the advance settings (preferably IMAP settings) for your mail server.

8.       In case you do not know your IMAP settings, please contact your service provider for the same. In most of the cases these would have been sent to you by your email provider.

9.       Once you enter these details please click “Start Backup”.

 

10.   You will then be directed to the dashboard where your account will be listed. You can add more accounts by clicking on the “Add Email Account” button on the dashboard and follow the instructions above

Go to http://www.dropmyemail.com

Click on "LOG IN"

If you have signed up using an email address and password, just enter your email id and password on the popup box.


Click on the “LOG IN” button and you would be logged in and redirected to the Dashboard.

 

 

 If you have created your account using Facebook, Twitter, or Google+ account, please click on the approporate button. 

-          Go to https://www.dropmyemail.com/personal/pricing


 

-          Select the storage space needed from the drop down menu.

-          Click on "Start Free Trial"

-          Enter your details in the signup box. You need an email address, a password and re-confirm your password.


 

 

Yes. As long as the storage space permits, you can backup more than one email account. 

Before you try to add any emails from your Google Apps account or Gmail Account, please log out of any of those accounts from your browser. Alternatively, use the Incognito mode of your browser.

 

-          Login to your dashboard

-          Click on “Add Email”

-          Enter your Gmail email address in the form <username>@gmail.com or your Google apps username.

-          Our system will automatically call the Google OATH2 API.

 

-          You will then see a "Sign in with Google" message. Click on "Sign in with Google". 

 

-          Enter your username and password.

-          You will then be asked to connect the Gmail account with us. Click on "Allow". 

 

Your Gmail account will now be scheduled for backup.

-          Login to your dashboard.

-          Click on “Add Email”.

-          Enter your Hotmail email address in the form <username>@hotmail.com

-          Enter your password and click on “Start Back Up”. 

Your Hotmail account will now be scheduled for backup.

-          Login to your dashboard

-          Click on “Add Email”

-          Enter your Yahoo email address.

-          Enter your password and click on “Start Back Up”.

 

 

Your yahoo account will now be scheduled for backup

-          Login to your dashboard

-          Click on “Add Email”

-          Enter your aol email address.

-          Enter your password and click on “Start Back Up”.

 

 

Your aol account will now be scheduled for backup

-          Login to your dashboard

-          Click on “Add Email”

-          Just enter your email address and the password of the email account. Then click on “Start

-          Backup”.

-          We have hundreds of IMAP and POP settings saved on our servers. Our system will try to check if the email domain is present in our database with IMAP or POP settings.

-          If they are then the Advance settings Button will show a green check :

-          You just need to enter the password and click on “Start Backup”.


 

(You can check the IMAP settings by clicking on the advance settings. )

-          If our system is not able to find the email domain in our database you will see the below message


 

-          In this case you will need to enter the advance settings (preferably IMAP settings) for your mail server.

-          In case you do not know your IMAP settings, please contact your service provider for the same. In most of the cases these would have been sent to you by your email provider.

-          Once you enter these details please click “Start Backup”.

 

-          You will then be directed to the dashboard where your account will be listed. You can add more accounts by clicking on the “Add Email Account” button on the dashboard and follow the instructions above.

In order to back up an email account with 2-step-verification enabled, you will need to generate an app password for your email account.

Instead of your correct email password, please input that app password as your email's password on Dropmyemail dashboard. 

We can back up your emails without disabling 2-step-verification.

How to generate App Password
Google:https://support.google.com/accounts/answer/185833?hl=en

Hotmail:http://windows.microsoft.com/en-us/windows/app-passwords-two-step-verification

Yahoo:https://help.yahoo.com/kb/yahoo-account/generate-separate-quotapp-passwordquot-sln15241.html

 

 

If you are logged in to multiple Google accounts and try to go through the backup/migrate process, it will fail. Google doesn’t give us the token when a user is logged in to multiple accounts. You will have to log out of all Google accounts except one in order to make the OAuth process successful. 

Please refer to "Sign in to multiple accounts at once" https://support.google.com/mail/answer/1721977?hl=en for more details about Google settings. 

If this doesn’t work please revoke “Email Backup and Archiving” access for your email and try again.

You can revoke access from the link

 

https://security.google.com/settings/security/permissions

-          Login to your dashboard

-          Click on “Add Email

-          Enter your email address.

-          Enter your password.

-          If your domain is saved with us, the Advance settings Button will show a green check :

-          Else open the advance settings.

-          You can either select the IMAP or POP3 settings. Godaddy supports both the protocols. It is preferred to select IMAP.

-          Select the security as None.

-          If you selected POP3, then enter the port number as 110. If you have selected IMAP as your protocol, then enter 143 as the port number.

-          Enter the host name as imap.secureserver.net if your using IMAP. If your using POP3, use pop.secureserver.net.

-          Then Click on “Start Backup”

-          If all the settings are correct, your email account will be added and be scheduled for backup.

Yes. GoDaddy's hosted exchange support IMAP as well to allow access to emails for their hosted exchange account. Thus you can use IMAP protocol to backup your emails. Please use the following settings under Advanced settings to backup your emails.

·         Login to your dashboard

·         Click on “Add Email”

·         Enter your email address.

·         Enter your password.

·         If your domain is saved with us, the Advance settings Button will show a green check :

·         Else open the advance settings.

·         Protocol : IMAP

·         Host Name : mail.ex4.secureserver.net

·         Port : 993

·         Encryption method : SSL

·         Then Click on “Start Backup”

 

If all the settings are correct, your email account will be added and be scheduled for backup.

·         Login to your dashboard

·         Click on “Add Email”

·         Enter your email address.

·         Enter your password.

·         If your domain is saved with us, the Advance settings Button will show a green check :

·         Else open the advance settings.

·         Protocol : IMAP

·         Host Name : outlook.office365.com

·         Port : 993

·         Encryption method : SSL

·         Then Click on “Start Backup”

 

If all the settings are correct, your email account will be added and be scheduled for backup. If you still have issues backing up your data, you can contact us at support@dropmyemail.com

·         Login to your dashboard

·         Click on “Add Email”

·         Enter your email address.

·         Enter your password.

·         If your domain is saved with us, the Advance settings Button will show a green check :

·         Else open the advance settings.

·         Protocol : IMAP

·         Host Name : secure.emailsrvr.com

·         Port : 993

·         Encryption method : SSL

·         Then Click on “Start Backup”

 

If all the settings are correct, your email account will be added and be scheduled for backup. 

-          Login to your dashboard

-          Click on “Add Email”

-          Enter your email address.

-          Enter your password.

-          If your domain is saved with us, the Advance settings Button will show a green check :

-          Else open the advance settings.

-          Select IMAP as protocol.

-          Select the security as SSL.

-          Enter the host name as imap.mail.yahoo.com.

-          Then Click on “Start Backup”

 

-          If all the settings are correct, your email account will be added and be scheduled for backup. If you still have issues backing up your data, you can contact us at support@dropmyemail.com

-          Login to your dashboard

-          Click on “Add Email”

-          Enter your email address.

-          Enter your password.

-          If your domain is saved with us, the Advance settings Button will show a green check :

-          Else open the advance settings.

-          Select IMAP as protocol.

-          Select the security as SSL.

-          Port number: 993

-          Enter the host name as secure.emailsrvr.com.

-          Then Click on “Start Backup”

 

-          If all the settings are correct, your email account will be added and be scheduled for backup. If you still have issues backing up your data, you can contact us at support@dropmyemail.com

-          Login to your dashboard

-          Click on “Add Email”

-          Enter your  email address.

-          Enter your password.

-          If your domain is saved with us, the Advance settings Button will show a green check :

-          Else open the advance settings.

-          You can either select the IMAP or POP3 settings. Hostgator supports both the protocols. It is preferred to select IMAP.

-          Select the security as None.

-          If you selected POP3, then enter the port number as 110. If you have selected IMAP as your protocol, then enter 143 as the port number.

-          Enter the host name as mail.yourdomain.com

-          Then Click on “Start Backup”

 

-          If all the settings are correct, your email account will be added and be scheduled for backup. If you still have issues backing up your data, you can contact us at support@dropmyemail.com

Gmail/Yahoo/Hotmail provide an app password which generate a different password from your correct password in order to skip two factor authentication.

If you input this app password in Dropmyemail to back up your email account with two factor authentication enabled, we can still back up your email accounts. You do not need to disable 2 factor auth in this case.

 

Please find details on how to obtain an app password below:
Hotmail - http://windows.microsoft.com/en-us/windows/app-passwords-two-step-verification
Yahoo - https://help.yahoo.com/kb/yahoo-account/generate-separate-quotapp-passwordquot-sln15241.html
Gmail - https://support.google.com/accounts/answer/185833?hl=en

You can search through your attachments using keywords.

-          Go to the attachments page.

-          Click on the search box and type in the keyword.

  

-          You can also filter the attachments based on their file type. Just select the file type from the dropdown.

 

You can either view your attachments from the Email View or the Attachment page. Our solution lists all your email attachments under a single folder and makes it easier for you to browse through them.

Email View :

-          Click on “View” beside the email account where the attachment resides.

-          Browse through the emails or search for the email containing the attachment.

-          Scroll down the email and you can find the attachment at the bottom.

-          Click on it and it will be downloaded to your computer to the default download location of your browser.

Attachment View :

-          Go to the Attachments page.

-          Search for the attachment using the search bar or browse through the list of attachments.

 

-          You can either download the attachment or create a URL to share it with your friends, co-workers etc.

Once you share the attachment, only people with the link can view the attachment. Every attachment has a unique link. If you want to, you can Unshare the attachment anytime by clicking on "Unshare" button. 

No. When you share an attachment with someone, the person can only view that particular attachment. He/she will not have access to any of your emails or other attachments. We have taken multiple security measures to ensure that only the attachments you choose to share are viewable by those you share with.

Just like your emails, your attachments are safe. No one has access to your attachments unless you have explicitly shared it with someone.

When you share an attachment with someone, only that person with the link has access to that attachment. The person can only view the attachments shared with him and will not be able to access the rest of the attachments.

No. We do not limit the number of attachments that you can share. We do not restrict the number of people with which you can share the attachment. You can share as many attachments that you have with any number of people.

No. We do not restrict the size of the attachment. Your email provider restricts the size of your attachment. Dropmyemail supports attachments of all sizes and types.

We do not allow users to delete attachments, Emails are meant to be immutable, and to retain the sanctity of your backups, we do not allow for backed up emails to be altered in any way. This includes modifying the messages and/or attachments. You can share the attachments with your friends but you cannot modify it.

-          Login to your account and go to your Dashboard.

-          Select the mailbox you wish to Migrate.

-          Click on the “Migrate” button.

-          Enter the email address and password of the new account to which you want to migrate the emails.

-          We a hundreds of IMAP and POP settings saved on our servers. Our system will try to check if the email domain is present in our database with IMAP or POP settings.

-          If they are then the Advance settings Button will show a green check :

-          You just need to enter the password and click on “Start Backup”.


 

-          You can check the IMAP settings by clicking on the advance settings.

 

-          If our system is not able to find the email domain in our database you will see the below message


-          Click on the “Advance Settings” tab.


-          You will need to enter the advance settings (preferably IMAP settings) for your mail server.

-          In case you do not know these IMAP settings, please contact your service provider for the same. In most of the cases these would have been sent to you by your email provider.

-          Once you enter these details please click “Start Backup”.

 

 

-          Your email will then be scheduled for migration. You can check the status of migration from the Dashboard à Backup status à Migrations page. 

Yes. You can migrate an email backup to an existing account.  The emails will be added to the new account preserving the folder structure.

 

Yes. You can migrate multiple email backups to a single email account. 

Yes. The original date and time of the emails will be preserved in the target email account.

-          Login to your account and go to your Dashboard.

-          Select the mailbox you wish to Restore.

-          Click on “Restore”. You will see the restore page.

-          Restore all emails: With just a click of a button you can restore all your emails in your email account. Just select All in the dropdown and click “Start Restore”

 

-          Selective restore: By opting for selective restore you can restore emails based on a date range. Select a date range as shown below:

-          Once selected click on Start Restore and the restore process begins.

 

You can check the status of your restore by clicking on Backup status à Restores n your dashboard.

The emails will be restored into the original folders if the protocol of your email account is IMAP. 
For an email account with POP protocol, the emails will only be restored in INBOX.   
As for migration, when the protocol of the original and destination email addresses is IMAP, the migrated emails will be sorted out into sub-folders. 
Please note that all of the emails will be migrated into IBOX when running the migration from IMAP email address to POP email address

No. We currently do not provide  this feature. We are working towards implementing more features in the coming months.

 

Once you have backed up your Gmail account, you can migrate all the emails to Fast Mail. Just click on the migrate button and enter your email address and password for yoru fastmail account. Then click on the Advanced button and use the following settings :

Hostname : mail.messagingengine.com

Port : 993

Protocol : IMAP

SSL : True

 

Then click on Migrate and your emails will then be migrated. 

The most common errors we see are connection and authentication errors.

 

Our servers have to establish a connection to the mail servers to retrieve the emails. There are a few factors which can disrupt it:

 

- The mail server is under heavy load and does not respond to our connection requests.

- The packets get dropped or blocked(for e.g. throttling of traffic)

- The server could be down.

- The configuration for the server changed.

- The SSL cert for the server expired or is self signed(which causes authentication to fail)

- Your password has changed or is incorrect. That causes authentication errors.

 

 

Our servers will attempt to reconnect. But as you can see many of the factors are beyond our control, you can try to address the factors by trying again later, check the server configuration and/or SSL cert and confirm your password entered.

Yes you can. Select the date range on the migration page. Leave it blank if you want to migrate all emails. 

No other company comprehensively understands the security concerns of the customer like Dropmyemail does.

Access to Data

Your data can only be accessed by your account. No other user with a Dropmyemail account has access to your data. Dropmyemail employees are prohibited from viewing your account and backups. We follow best-in-class practices where we have a small team of trusted and verified employees who must be able to access user data for the reasons stated in our privacy policy (e.g., when legally required to do so). We have a strict policy and access controls for these employees that prohibit them to access the data except for these rare situations. All employees are required to act under our strict compliance guidelines. We have proper security policies in place to ensure that your files are protected from unauthorized access.

Storing your Data

Your data is stored securely on our cloud servers.

·         We have an experienced team that has used the best engineering practices and tools to develop this solution.

·         Your data will always be protected with Military Grade Encryption both when in transit and when stored on the cloud.

·         This includes AES 256-bit encryption. Data is accessible only via SSL encrypted endpoints. NSA has approved the use of this protocol for top secret information.

Our files are stored on Amazon's Simple Storage Service (S3). Amazon S3 itself has its own robust security policy of its own. AWS’s world-class, highly secure data centers utilize state-of-the art electronic surveillance and multi-factor access control systems. Data centers are staffed 24x7 by trained security guards, and access is authorized only strictly to small set of Amazon staff members. Data redundancy through multiple geographic regions and Availability Zones allows you to remain resilient in the face of most failure modes, including natural disasters or system failures.

·         Your backups are stored in Amazon Web Services data centers. Amazon has multiple system security and data protection certifications, including SOC1, SOC2, SOC3, and ISO-27001. Data is encrypted by 256 bit AES encryption before been stored on the server.

·         AWS provides a complete firewall solution. Only explicitly opened ports are allowed with the possibility of restricting only certain IPs to access the servers.

·         Amazon uses Standard Distributed Denial of Service (DDoS) mitigation techniques such as syn cookies and connection limiting.

Backing up your Data

Dropmymail’s backup servers connect to your email servers using secure connections. All the data that are fetched are encrypted with AES 256 bit encryption. Thus your data is always secure and protected.

Responsible Disclosure

Dropmyemail recognizes the importance of security and the effort that it required. We encourage and reward responsible disclosure of any vulnerability to us.

Please share the details of the vulnerability to us. Please do not announce the vulnerability to the public until we are given a chance to rectify it. Once our security team has verified, your efforts will be acknowledged. Your cooperation is much appreciated.

 

Please report any vulnerability to security@dropmyemail.com If you are using GPG, you may encrypt your email using our public key

Dropmyemail uses Amazon’s Simple Storage Service (S3) to store all your emails. Amazon S3 is a secure data storage solution provided by Amazon AWS. It uses all the latest security methods to ensure that the files are stored securely.

You can access the terms of service by clicking on the “Terms of Service” link on the bottom of the site.

You can also access it by clicking on the link here.

You can access the privacy policy by clicking on the link here.

 

We ensure that your emails are stored securely on our servers. Your email backup can only be access by you via your dropmyemail account. No other user with a dropmyemail account has access to your files. We have proper security policies in place to ensure that your files are protected from unauthorized access.

Dropmyemail uses AES-256 bit encryption to encrypt your emails. We use Secure Socket Layer (SSL) to pull information from your current email provider to our servers.

Your emails are stored on Amazon’s Simple Secure Storage (S3) solution which has a robust security policy, details of which can be found here.

If you have any questions about on how to use Dropmyemail or a technical related query, you can search for it in our FAQ section. If you do not find a solution, you can email it to us from the Contact Us page.

If you have any questions about on how to use Dropmyemail, you can search for it in our FAQ section. If you do not find a solution, you can email it to us from the Contact Us page.

 

Please note that all communications using the Contact Us page will be done via email, hence it is imperative that you provide us with the correct email address in filling the contact us page form. 

Only the registered (paid or free trial) users can raise a support ticket with Dropmyemail.

-          If you are a registered user please login to your dashboard.

-          Go to the information section on the top menu


-          Before you raise a support ticket please check our FAQs on the “HELP” section in the dropdown.

-          If you do not find a solution please click on “Contact Us” link.


-          You will see the “Contact Us” form pop up.


-          Select the category of your query

-          Enter the details of your query and click on “Submit”


-          A support ticket will be raised with us

-           

-          You can check the status of this ticket and the responses from us in the support ticket section.


-          You will see your ticket reference number and the query here.


-          Click on the Reference ID to see the details of this ticket.

-          You can add additional comments here also


-          Once our team responds to this ticket you will be able to see this response in the same screen.

You will also receive an email with the response. Hence you don’t have to monitor this space continuously.


-          If you are happy with the response you can also close this ticket by clicking on “Mark this ticket as closed”

 


Unfortunately, you cannot reopen a closed ticket. Please open another ticket and quote the reference id of the earlier ticket in the comments. 

-          Open the ticket you wish to close by clicking on support ticket on your dashboard.


-          You will see your ticket reference number and the query here.


-          Click on the Reference ID to see the details of this ticket.


-          You can close this ticket by clicking on “Mark this ticket as closed”

 


Once our team responds to your ticket query, you will receive an email with the response.

-          Open the ticket you wish to close by clicking on support ticket on your dashboard.


-          You will see your ticket reference number and the query here.


-          Click on the Reference ID to see the details of this ticket.

 


Our team will respond to your query within 2 working days? 

You can change your password from the account settings of your dashboard.


-          Click on Account settings on your dashboard.

-          Scroll down to the bottom of the page.

-          Enter your old password.

-          Type your new password and click save changes.

 

 


Personal Backup - We do not add a limit to the number of accounts that you can backup using Personal Backup. You are only limited by the amount of space that you need to back up all your accounts. You can also upgrade to a higher plan when needed.

 

-          Login to your dashboard.

-          Click on "Account Settings" on the top menu bar.  

-          Scroll down to "Close Account" section as shown.  

-          Please click on Close My Account button. 

-          Once you close your account, you will be given a certain number of days as grace period after which your data will be deleted.

 

-          If you want the data to be deleted as soon as you close the account please email us support@dropmyemail.com

 

Sign in to your free trial account. On successful signup go to Settings -> Upgrade Subscription link.


-          Alternatively if your subscription has expired or about to be expired we will send you an email to upgrade. Please click on the link in the email.

-          You will see the “Upgrade Subscription Page”

-          Select the Plan from the dropdown and click on “Pay Via Paypal”


Our Trial account enables you to try out all but two features of a paid account which are Download and Migrate.

 

Only paid customers are able to use Download and Migrate emails features. 

-          End users can pay using PayPal as a mode of payment for your account.

 

-          We use a secure payment gateway and we do not store your credit card details while accepting your payment. Please read our Privacy Policy for more details on the data that we collect.

Yes, it is possible to transfer your Personal account to the Business plan.

Please contact our customer support and inform them accordingly. Currently the dashboard does not have the feature of account transfer. 

We will issue a new invoice for the amount of difference that would occur after the subscription plan change.

We enable Paypal’s auto-rewanl option for you when you purchase your first subscription with Dropmyemail,

As your subscription expiration is approching, we will charge your Paypal account the renewal fee automatically. Normally this process occurs 4 to 5 days prior to your subscripiton ending.  In case, your Paypal account is inactive to be withdrawn due to for example invalid credit card, insuffucint funds etc. we will fail to renew your subscription. Please assure that your Paypal account is available for us to renew.  

Please note that your backup data will be deleted after the subscription has ended if the auto-renewal fails. Also, if you wish to renew your subscription manually, please contact us before your subscritpion expires. 

 

 

If you have changed the password for your email account, you need to update the new password with your backup account also.

-          Login to your dashboard

-          Select the backup mailbox


-          Click on the "Edit "Button.

-          You can now change the password you provided for the email account.


 

-          Click on Update once you have entered the new password. Your emails will then be backed up as per schedule.

You can delete email accounts only for Personal Backup and Business Backup products.

 

-          Log in to your dashboard.

 

-          Select the backup mailbox you wish to delete

 


 

-          Click on the “Delete” Button on the dashboard. You would then be asked to confirm if you want to delete the backed up mailbox.

 

-          Click on Yes. Your backed up mailbox will then be deleted.

Please note that once you delete an email address, you will not be able to retrieve its backup data. 

 

The following options are available for each mail box backed up:

Ø  View emails

Ø  Restore Emails

Ø  Migrate Emails

Ø  Download Emails

Ø  Edit Account Details

Ø  Delete email address

 

-          Select the mailbox that you wish to view and click on View.

 

 

-          You can then view and search the emails that have been backed up.

 

 

After you have signed in, click on “Backup Status à Backup” link on the Menu Bar. Your backup will be shown there and the status will be “In Progress”

 After you have signed in, click on “Backup Status à Backup” link on the Menu Bar.

 

Yes. When you add an account for backup, the backup process starts immediately for the first time.

Once a complete backup is taken, your account will be backed up on a daily basis.

 

We use a secure TLS connection to connect to your mail server to pull the data every time a backup is scheduled. None of the emails are fetched as plain text. All the email data is encrypted while in transit. This prevents unauthorized access to your emails while they are been fetched by our servers.

If you have changed the password for your email account, you need to update the new password with your backup account also.

-          Login to your dashboard

-          Select the backup mailbox


-          Click on the "Edit "Button.

-          You can now change the password and other details you provided for the email account.


Click on Update once you have entered the new information. Your emails will then be backed up as per schedule.

No, we are sorry but it is impossible to do that due to the security reasons. Please copy and paste it into your browser manually.

Yes. You can view the emails that have been backed up. You can also download the attachments to your computer and view them.

 

You can also search through and browse your attachments via our Attachment Manager.

Yes, if your email account is supported by IMAP protocol we can back up sub-folders. You will need to use these IMAP settings when backing up email accounts.

 

If you use POP settings only the Inbox will be backed up. 

There will not be an email sent to your provider nor will there be any warning messages thrown by Dropmyemail.

If your email provider has a very strict security policy and they are monitoring your IMAP/POP traffic, then he would know that Dropmyemail is accessing your emails.

At the moment, we backup once a day for the all accounts except the accounts that connects to the server in Singapore region.

We back up the accounts in Singapore every two hours.

 

We suggest that you wait for 24 hours after the initial backup. When you add an email account for the first time, the backup process starts immediately.

The time to complete the initial backup depends on one of the following reasons:

1.      Number of emails added

2.      Size of the mailbox: The more the size of the mailbox the longer it takes for the initial backup to be completed

3.      Number and size of attachments: Since our backup sercice lets you navigate your attachments and files separately using the file manager, the more the number of attachments in the email, the longer it takes for the initial backup to be completed

4.      Bandwidth restriction on the mail server side

 

5.      Issues and downtimes on the side of your mail server

No. Currently we do not provide this feature. The emails are backed up once a day.

 

Our backup policy is fairly straight forward.  The first backup takes all the email. Subsequent backups only take what is newer than the last backup. There is never a reconcile to try and delete mail that a user has deleted from their Gmail account. This ensures that if email is accidentally or maliciously deleted from their actual email account they still will have a backup to restore from.

Sorry but this feature is not available. Once the email is backed up you cannot delete it. 

Email Archiving means to preserve and making searchable all emails coming in and out of an organization. In addition to simply accumulating email messages, these applications index and provide quick, searchable access to archived messages independent of the users of the system using a couple of different technical methods of implementation. The reasons a company may opt to implement an email archiving solution include protection of mission critical data, to meet retention and supervision requirements of applicable regulations, and for e-discovery purposes.

Please visit the “Why Archive” tab. The navigation link is Business->Why Archive or click here https://www.dropmyemail.com/business/why_archive

Email Archiving is a must for businesses:

  • -          With substantial email communication
  • -          With email communication across geographies
  • -          With email communication between the organization and the outside word
  • -          Suffering from high training costs due to high attrition and worrying of loosing you key clients to it
  • -          With critical information being sent over emails
  • -          Large server storage costs and wishes to cut on them
  • -          Worrying about business continuity and disaster recovery
  • -          Worrying about communication gaps and failures
  •  
  • -          Worrying about Employees code of conduct

Even though we do not have a mobile app at present, you can still use your smartphone browser to log-in and visit our online portal of www.dropmyemail.com

 

 Archiver stores all your emails indefinitely with unlimited storage. 

Currently DME Archiver only supports Microsoft Exchange server, Office 365 and google Apps. Soon other servers will be added. 

Unfortunately we do not support the feature to upload emails from the local computer. We access to the mail server directly to back up emails.

No. We currently do not support this feature.

No. We current do not provide email hosting. 

In order to get compliant archiving, a user needs to do 2 steps

1.       Add email accounts for backup

2.       Add journaling to complete archiving

The add email accounts are mentioned in this section. For Journaling setting please refer to the next section called “Journaling

To add multiple emails at the same time all of them must have same IMAP / POP Settings. This option is not suitable for GMAIL or GOOGLE APPS emails.

-          Login to your dashboard

-          Click on “Add Email”


 

There are two ways to add multiple emails to backup at the same time:

1.       Add email and passwords in a form. This option is suitable for adding few emails (generally less than 5).

2.       Upload email and passwords using a CSV file. This option is suitable for adding large number of emails (generally greater than 5).

Add email and passwords in a form.

-          Enter the username and password for the 1st email account.


-          Click “Add another email”.


-          Enter the username and password for the 2nd email account.

-          Follow this email to add other emails.

-          We have hundreds of IMAP and POP settings saved on our servers. Our system will try to check if the email domain is present in our database with IMAP or POP settings. It will only check for the 1st email that you added.

-          If they are then the Advance settings Button will show a green check :

-          You just need to enter the password and click on “Submit” (You can check the IMAP settings by clicking on the advance settings).

-          If our system is not able to find the email domain in our database you will see the below message


 

-          In this case you will need to enter the advance settings (preferably IMAP settings) for your mail server.

-          In case you do not know your IMAP settings, please contact your service provider for the same. In most of the cases these would have been sent to you by your email provider.


-          You can also check the IMAP settings from your system admin who sent you the invitation.

-          Once you enter these details please click “Submit”.

Upload email and passwords using a CSV file.

-          If you have to add many emails for backup please click on “Upload CSV file


-          Click on Advance Settings


-          Here you will need to enter the advance settings (preferably IMAP settings) for your mail server.

-          In case you do not know your IMAP settings, please contact your service provider for the same. In most of the cases these would have been sent to you by your email provider.

-          Once you have entered the settings, please click on Save Settings.

-          Next download the CSV File. “Download CSV template here (keep the header)”


-          Please keep the header and add emails and the passwords below the header. Do not change the name of the file.  Once finished save the file and upload it.

-          Do not change the name or the header of the csv file.

-          Click on Start Backup.

 

In order to get compliant archiving, a user needs to do 2 steps

1.       Add email accounts for backup

2.       Add journaling to complete archiving

The add email accounts are mentioned in this section. For Journaling setting please refer to the next section called “Journaling

-          Login to your dashboard

-          Click on “Add Email”

-          If you wish to invite multiple users to backup their mailboxes, Please click on “I don't know the user's email password”


There are two ways to invite multiple users to backup at the same time:

1.       Invite users using a form. This option is suitable for adding few emails (generally less than 5).

2.       Upload emails using a CSV file. This option is suitable for inviting large number of emails (generally greater than 5).

Invite users using a form.

-          Add the email of the 1st user to Invite user box


-          Click on Invite Another Email

-          Add the email of the 2nd user to Invite user box

-          Follow this process to add all other users.


-          Click on “Send Invitation”

 

Upload emails using a CSV file

-          Click on “Upload CSV file”

 


-          Next download the CSV File. “Download CSV template here (keep the header)


-          Please keep the header and add emails below the header. Do not change the name of the file.  Once finished save the file and upload it.

-          Do not change the name or the header of the csv file.

-          Click on “Send Invitation”

-          Go to https://www.dropmyemail.com/business/pricing


 

-          For the Business Archiver product, enter the number of mailboxes you wish to backup.

-          Click on "Start Free Trial"

-          Enter your details in the signup box. You need an email address, a password and re-confirm your password.

 


In order to get compliant archiving, a user needs to do 2 steps

1.       Add email accounts for backup

2.       Add journaling to complete archiving

The add email accounts are mentioned in this section. For Journaling setting please refer to the next section called “Journaling

After you sign up for an account, you will be taken to the add email page.


 

 

There are two ways you can backup your email account

1. By entering the username and password. 

2. By inviting the user to backup his own email.

 

By entering the username and password.

In this scenario you act as an admin and backup other mailboxes. Use this option if:

·         You know the username and the password of the mailbox and

·         You do not want the owner of the mail box to have access to his backup mailbox.

 

Ø  Process to Backup emails using username and password.

-          Select the option “I know the user's email password”


 

 

-          Just enter the email address and the password of the user's email account you would like to backup. Then click on “Start Backup”.

-          We have hundreds of IMAP and POP settings saved on our servers. Our system will check if the email domain is present in our database with IMAP or POP settings.

-          If they are then the Advance settings Button will show a green check :

-          You just need to enter the password and click on “Start Backup”.


 

(You can check the IMAP settings by clicking on the advance settings. )

 

-          If our system is not able to find the email domain in our database you will see the below message


-          In this case you will need to enter the advance settings (preferably IMAP settings) for your mail server.


-          In case you do not know your IMAP settings, please contact your service provider for the same. In most of the cases these would have been sent to you by your email provider.

-          Once you enter these details please click “Start Backup”.

-          You will then be directed to the dashboard where your account will be listed. You can add more accounts by clicking on the “Add Email Account” button on the dashboard and follow the instructions above

By inviting the user to backup his own email.

In this scenario you act as an admin and request other users such as your coworkers to enter their passwords to backup their emails. Use this option if:

·         You know the username of the mailbox and do not know the password or

·         You do want the owner of the mail box to have access to his backup mailbox.

 

Ø  Process to add emails to backup by inviting users.

-          Select the option “I don't know the user's email password”

-          Enter the email of the user whom you want to send the request to backup


-          Click on “Send Invitation”

-          An email will be sent to the user requesting them to enter their password.

 

-          You can check the status of the invitation from your dashboard. Scroll down to Pending Invited users to see the status.


-          You can resend the invitation by selecting the email and clicking on “Resend Invitation

-          After the user accepts the invitation the email will be added to the backup list.

 

Ø  Process to accept the invitation

If your admin has send you an invitation to backup, you will get the below email. If you do not see this email please check your Spam or Junk folder.  If still you don’t find it, ask your admin to resend the invitation.


-          Enter your email password.


-          We have hundreds of IMAP and POP settings saved on our servers. Our system will try to check if the email domain is present in our database with IMAP or POP settings.

-          If they are then the Advance settings Button will show a green check :

-          You just need to enter the password and click on “Submit” (You can check the IMAP settings by clicking on the advance settings).

-          If our system is not able to find the email domain in our database you will see the below message


 

-          In this case you will need to enter the advance settings (preferably IMAP settings) for your mail server.

-          In case you do not know your IMAP settings, please contact your service provider for the same. In most of the cases these would have been sent to you by your email provider.

-          You can also check the IMAP settings from your system admin who sent you the invitation.

Once you enter these details please click “Submit”.

In order to get compliant archiving, a user needs to do 2 steps

1.       Add email accounts for backup

2.       Add journaling

The add email accounts are mentioned in this section. For Journaling setting please refer to the next section called “Journaling

In this scenario you act as an admin and request other users such as your coworkers to enter their passwords to backup their emails. Use this option if:

·         You know the username of the mailbox and do not know the password or

·         You do want the owner of the mail box to have access to his backup mailbox.

 

Ø  Process to add emails to backup by inviting users.

-          Select the option “I don't know the user's email password”

-          Enter the email of the user whom you want to send the request to backup


-          Click on “Send Invitation”

-          An email will be sent to the user requesting them to enter their password.

 

-          You can check the status of the invitation from your dashboard. Scroll down to Pending Invited users to see the status.


-          You can resend the invitation by selecting the email and clicking on “Resend Invitation

After the user accepts the invitation the email will be added to the backup list. 

-          If your admin has send you an invitation to backup, you will get the below email. If you do not see this email please check your Spam or Junk folder.  If still you don’t find it, ask your admin to resend the invitation.


-          Enter your email password.


-          We have hundreds of IMAP and POP settings saved on our servers. Our system will try to check if the email domain is present in our database with IMAP or POP settings.

-          If they are then the Advance settings Button will show a green check :

-          You just need to enter the password and click on “Submit” (You can check the IMAP settings by clicking on the advance settings).

-          If our system is not able to find the email domain in our database you will see the below message


 

-          In this case you will need to enter the advance settings (preferably IMAP settings) for your mail server.

-          In case you do not know your IMAP settings, please contact your service provider for the same. In most of the cases these would have been sent to you by your email provider.

-          You can also check the IMAP settings from your system admin who sent you the invitation.

 

-          Once you enter these details please click “Submit”. 

Journaling lets you record a copy of, or journal, all email communications in your organization and send them to a dedicated mailbox on the same or different server. Simply put, journaling is simply a means of recording your users’ messages. Once you enable journaling on a Server, you can then configure your server to forward journaled messages to our archiving.  

  •  Microsoft Exchange Server 2000 Standard or Enterprise Edition
  •  Microsoft Exchange Server 20003 Standard or Enterprise Edition
  • Microsoft Small Business Server with Exchange Server 2000 or 2003 Standard Edition
  • If you are using Exchange Server Standard Edition, you must have at least two of these servers on your network. You must reserve one of your servers for receiving journaled messages only. This reserved server cannot contain any user mailboxes.
  • You must turn on journaling for individual mailbox stores on Exchange Server. You cannot turn on journaling for your entire organization at once.
  • You cannot send journaled messages to your archive using a mail-enabled public folder (folder with an email address) on your Exchange Server. You must set up a journal recipient mailbox according to the instructions in this guide.

 

MS EXchange 2013

Prerequisites:

-          Journaling Mailbox for you Microsoft Exchange Server

-          Setup Process

-          Login to your Microsoft Exchange as Admin

-          Go to Exchange admin center, which usually is YOUR_MS_EXCHANGE_URL/ecp

-          Navigate to Compliance Management > Journal Rules

-          Click on the "+" icon to add new Journal Rule

-          Enter the following information:

-          Send journal reports to: [Journaling Mailbox]

-          If the message is sent to or received from: [Apply to all messages]

-          Journal the following messages: All Messages

-          Click Save

-          Host Settings for the Journal Mailbox depends on the Email Provider used, please contact us if you need assistance.

 

-          Once you have setup journaling on your mail server, you need to update these details on our side.

-          Please login to your dashboard

-          Go to your account àEdit Journal


-          Enter the details of your Journal Mailbox here


-          Journal Email: this is the email address of the journal mailbox

-          Journal Password: this is the password of the journal mailbox

-          Protocol: Select IMAP

-          Security: Please select the appropriate security of your journal mail server

-          Port: Enter the incoming port number of your journal mail server

-          Host: Enter the hostname of your journal mail server

-          Click on “Update Journal”.

 

Office 365 medium and enterprise 

 Prerequisites:

1.    Office 365 Medium or Enterprise Account installed with Administrator access.

2.    A support Email address (within the same organization) for undelivered Journal Report. Also known as the Alternate Journaling Mailbox. It receives journal reports only if any journal mailboxes specified in any journal rules are unavailable.Example:najournal@YOURorganization.com

3.    A separate Email account that is NOT from your organization. This would be used as the Journaling Mailbox to store all the journals collected from your organization. Example: collections@NOTYOURorganization.com

Setup Process

-          Login to Office 365 as Admin

-          Go to Exchange admin center https://outlook.office365.com/ecp/

-          Navigate to Compliance Management > Journal Rules

-          Click on "Send undeliverable journal reports to" and set to [Alternate Journaling Mailbox]. Example:najournal@YOURorganization.com

-          Click Save

-          Click on the "+" icon to add new Journal Rule

-          Enter the following information:

-          Send journal reports to: [Journaling Mailbox]. Example: collections@NOTYOURorganization.com

-          If the message is sent to or received from: [Apply to all messages]

-          Journal the following messages: All Messages

-          Click Save

-          Host Settings for the Journal Mailbox depends on the Email Provider used, please contact us if you need assistance.

 

-          Once you have setup journaling on your mail server, you need to update these details on our side.

-          Please login to your dashboard

-          Go to your account àEdit Journal


-          Enter the details of your Journal Mailbox here


-          Journal Email: this is the email address of the journal mailbox

-          Journal Password: this is the password of the journal mailbox

-          Protocol: Select IMAP

-          Security: Please select the appropriate security of your journal mail server

-          Port: Enter the incoming port number of your journal mail server

-          Host: Enter the hostname of your journal mail server

-          Click on “Update Journal”.

 

Google Apps BCC forwarding

 Prerequisites

Journal Mailbox

-          An external mailbox that is of different organization/domain to the one that you are trying to archive

-          If Mailbox is under the same Google Apps Account, ensure it is under different organization with the organization to be archived

-          If you don't have sub-organizations you need to use external mailbox for Journaling

-          Setup Sending Routing Settings

-          Sign in to the Google Admin console

-          Click Google Apps > Gmail > Advanced settings

-          In the Organizations section (left hand side of page), highlight your domain or the organizational unit for which you want to configure BCC settings

-          Scroll down to the Sending routing section and click configure

-          Enter Configuration name

-          On Email messages to affect, check Outbond and Internal - Sending options

-          On For the above types of messages, do the following, check Also deliver to, Add more recipients

-          Click Add

-          Select Advanced from the dropdown

-          Check Change Envelop Recipient, choose Replace Recipient and input the Journal mailbox address (non organization or different domain email)

-          Check Do not deliver spam to this recipient if you dont want to capture spam emails

-          Check Suppress bounces from this recipient

-          Check Add custom headers, input DME-JOURNAL-REPORT : true, and click save

-          Click save

-          Click Edit Setting save button

-          Click Save Changes

 

Setup Receiving Routing Setting

-          Sign in to the Google Admin console

-          Click Google Apps > Gmail > Advanced settings

-          In the Organizations section (left hand side of page), highlight your domain or the organizational unit for which you want to configure BCC settings

-          Scroll down to the Receiving routing section and click configure

-          Enter Configuration name

-          On Email messages to affect, check Inbound and Internal - Receiving options

-          On For the above types of messages, do the following, check Also deliver to, Add more recipients

-          Click Add

-          Select Advanced from the dropdown

-          Check Change Envelop Recipient, choose Replace Recipient and input the Journal mailbox address (non organization or different domain email)

-          Check Do not deliver spam to this recipient if you dont want to capture spam emails

-          Check Suppress bounces from this recipient

-          Check Add custom headers, input DME-JOURNAL-REPORT : true, and click save

-          Click save

-          Click Edit Setting save button

-          Click Save Changes

 

-          Once you have setup journaling on your mail server, you need to update these details on our side.

-          Please login to your dashboard

-          Go to your account àEdit Journal


-          Enter the details of your Journal Mailbox here


-          Journal Email: this is the email address of the journal mailbox

-          Journal Password: this is the password of the journal mailbox

-          Protocol: Select IMAP

-          Security: Please select the appropriate security of your journal mail server

-          Port: Enter the incoming port number of your journal mail server

-          Host: Enter the hostname of your journal mail server

 

-          Click on “Update Journal”. 

Without journaling messages are recorded every 2 hours and there is a possibility that some messages might be lost in those 2 hours.

Journaling is important in order to ensure that all emails are archived. This is extremely important for being compliant. In order words: you have to have Journaling enabled to be compliant.