Login to your dropmyemail account.

Click on the "Edit account details" dropmyemail backup edit Button beside your email account on your Dashboard.

You can now change the password you provided for the email account.

dropmyemail edit account

Click on Save once you have entered the new password. Your emails will then be backed up as per schedule.

Login to your dropmyemail account.

Click on the dropmyemail detele Button beside the email account that would want to delete. You would then be asked to confirm if you want to delete the account.

Click on Yes. Your account will then be deleted.

dropmyemail delete account

Please note that once you delete an email address, you will not be able to retreive its backup data.

If you have forgot the password, you can reset it from our homepage.

Go to Dropmyemail and click on “Sign In” Link.

Then click on the “Forgot Password” link.

You will then be asked to enter the email address which you used to sign up for your account. Enter the email address and click on “Send me reset password instructions

dropmyemail forgot password 

If your email address exists In the system, you will receive an email on that account with instructions to change your password.

If you have created an account using Facebook, Google or Twitter, then please proceed to the respective website to reset your password.

If you remember your password and you would want to change it, please follow the instructions given here

No. We current do not provide email hosting. We will soon be releasing our new feature which will allow you to view your emails and send emails from your backed up account using Dropmyemail.

Please follow our blog to keep yourself updated on the latest features of dropmyemail. You can also follow us on Facebook, Twitter and Google Plus.

Even though we do not have a mobile app at present, you can still use your smartphone browser to log-in and visit our online portal of www.dropmyemail.com

Please follow our blog to keep yourself updated on the latest features of dropmyemail. You can also follow us on Facebook, Twitter and Google Plus.

We do not add a limit to the number of accounts that you can backup using Dropmyemail. You are only limited by the amount of space that you need to back up all your accounts. We give you free storage worth 50GB when you sign up for a Trial account. You can then buy storage space as per your usage. You can also upgrade to a higher plan when needed.

For more details to buy storage space, check out our Pricing Page.

Yes. When you add an account for backup, the backup process starts immediately for the first time.

Once a complete backup is taken, your account will be backed up on a daily basis.

You can find out about our pricing plan for the pro account here.

Dropmyemail uses a secure TLS connection to connect to your mail server to pull the data everytime a backup is scheduled. None of the emails are fetched as plain text. All the email data is encrypted while in transit. This prevents unauthorized access to your emails while they are been fetched by our servers.

We either IMAP or POP3 to pull data from the SMTP servers. We have pre-set APIs which we use to pull data from most of the popular email providers such as Gmail, Yahoo, Hotmail, Sina and QQ. 

 

 

 

 

 

 

Login to your dropmyemail account.

Click on the "Edit account details" dropmyemail backup edit button beside your email account on your Dashboard.

On Edit Your Email Account Details page, click on  button and input your email configuration. 

 

Click on Save once you have entered the new configurations. Your email will then be backed up as per schedule.

Login to your dropmyemail account.

Click on "Account Settings" on the Menu Bar and select "Profile and Preferences". 

Scroll down to "Close Account" section as shown. 
Close account

Please click on Close My Account button. 

Please note that you will not be able to retreive your account and backup data after closing your account.

 

No, we are sorry but it is impossible to do that due to the security reasons. Please copy and paste it into your brower manually. 

No. We currently do not support this feature. We are working on this and we will be rolling out this feature soon.

Please follow our blog to keep yourself updated on the latest features of dropmyemail. You can also follow us on Facebook, Twitter and Google Plus.

Yes. You can view the emails that have been backed up. You can also download the attachments to your computer and view them.

You can also search through and browse your attachments via our Attachment Manager.

Please follow our blog to keep yourself updated on the latest features of dropmyemail. You can also follow us on Facebook, Twitter and Google Plus.

Yes, if your email account is supported by IMAP protocol we can back up sub-folders except spam email folder. 

For an email account of POP protocol, emails in INBOX can be backed up, not all sub-folders.  

If you want to backup your emails, you can follow the instructions given here.

There will not be an email sent to your provider nor will there be any warning messages thrown by Dropmyemail.

If your email provider has a very strict security policy and they are monitoring your IMAP/POP traffic, then he would know that Dropmyemail is accessing your emails.

Unfortunaately it is impossible. We do not support the feature to upload emails from the local computer. We access to the mail server directly to back up emails.

Yes. You can view your backed up emails via Dropmyemail.

Login to your profile from http://www.dropmyemail.com

You will then be redirected to your Dashboard.

Click on the dropmyemail view email Button  beside the email account which you would like to view.

dropmyemail view emails

You can then view all the emails, read the messages and download the attachements which have been backed up.

At the moment, we backup once a day for the all accounts except the accounts that connects to the server in Singapore region.

We back up the accounts in Singapore every two hours. 

We suggest that you wait for 24 hours after the initial backup. When you add an email account for the first time, the backup process starts immediately. 

The time to complete the initial backup depends on one of the following reasons:

  1. Number of emails added
  2. Size of the mailbox: The more the size of the mailbox the longer it takes for the initial backup to be completed
  3. Number and size of attachments: Since dropmyemail lets you navigate your attachments and files separately using the file manager, the more the number of attachments in the email, the longer it takes for the initial backup to be completed
  4. Bandwidth restriction on the mail server side
  5. Issues and downtimes on the side of your mail server

We request you to kindly be patient for the initial backup. For any issues click here to contact us.

No. Currently we do not provide this feature. The emails are backed up once a day.

We will be implementing this feature in the future.

Please follow our blog to keep yourself updated on the latest features of dropmyemail. You can also follow us on Facebook, Twitter and Google Plus.

Our backup policy is fairly straight forward.  The first backup takes all the email. Subsequent backups only take what is newer than the last backup. There is never a reconcile to try and delete mail that a user has deleted from their gmail account. This ensures that if email is accidentally or maliciously deleted from their actual email account they still will have a backup to restore from.

Unfortunately, in the nature of the data backup, the functionality of deleting unwanted backup emails is not provided.  

Go to https://www.dropmyemail.com/personal/pricing

Click on "Start Free Trial"

 signup

  • Enter your details in the signup box. You need an email address, a password and re-confirm your password.
  • Press the “Start Free Trial” button and your account will be created.
  • You can also use your Facebook, Twitter or Google ID to open an account. 

 

 

 

 

 

After you sign up for an account, just enter your email address and the password of the email account. Then click on “Start Backing up”.

 

 Dropmyemail add backup account

 

If you are using your own email exchange server, then click on Advanced and enter the correct email settings and then click on “Start Backing Up”.

You will then be directed to the dashboard where your account will be listed. You can add more accounts by clicking on the “Add Email Account” button on the dashboard and follow the instructions above.

  • Go to http://www.dropmyemail.com.
  • If you have signed up using an email address and password, just enter your email id and password on the top right hand side of the page.
  • Click on the “Sign In” button and you would be logged in and redirected to the Dashboard.

 

 Dropmyemail sign in

 

  • If you have signed up using Facebook, Twitter or Google, just click on the specific button and you would be logged in. 

 

 Dropmyemail social media sign in

One you have signed in to your account,  you can view your email accounts on the dashboard.

Click on the view button Button to view your email backup. 

You can then view and search the emails that have been backed up.

 dropmyemail email view

Please note that the backup starts immediately after you add an account but would take some time before the backup process completes and you can then view your backup emails.

 

 

After you have signed in, Click on “Backup History” link on the Menu Bar. You can then view the number of messages, size of the backup, the current status and the date and time when the account was last backup.

 

dropmyemail backup history

 

 

If you have a Facebook account, you can use that to sign up for Dropmyemail.

Go to http://www.dropmyemail.com and click on the “Facebook” button. If you have not logged on to Facebook, you will be prompted to login.

You would be asked to authorize the account for the Dropmyemail app. Click on “Go to App”.

 

dropmyemail facebook login

 

Your account will then be created and you will be redirected to the Dashboard of your account. Now you can start adding email accounts to backup.

 

If you have a Google account, you can use that to sign up for Dropmyemail.

Go to http://www.dropmyemail.com and click on the “Google” button. If you have not logged on to Google, you will be prompted to login.

You will then be asked to Authorize Dropmyemail to access your google account information. Click on “Allow”. 

 

dropmyemail google sign in 

 

Your account will then be created and you will be redirected to the Dashboard of your account. Now you can start adding email accounts to backup.

 

If you have a Twitter account, you can use that to sign up for Dropmyemail.

Go to http://www.dropmyemail.com and click on the “Twitter” button. If you have not logged on to Twitter, you will be prompted to login.

You would then be asked to authorize the “dropmyemail development” app to your Twitter account. Click on “Sign In”.

 

dropmyemail twitter login

 

Your account will then be created and you will be redirected to the Dashboard of your account. Now you can start adding email accounts to backup.

 

Sign in to your free Dropmyemail trial account. On successful signup go to update now link. Alternatively please click on the email that we had sent you for update.

Our Trial account enables you to try out all but one features of a paid account. For full paid account you will be able to use the migrate feature. This will let you migrate all your email server to server to another email address.

Login to your Dropmyemail account by visiting http://www.dropmyemail.com

From the dashboard, click on dropmyemail add account.

Enter your Gmail email address in the form <username>@gmail.com.

You will then see a "Sign in with Google" message. We use the OAuth access to login to your Gmail to back up the data.

Click on "Sign in with Google". 

 backup gmail

You will then be asked to connect the Gmail account with Dropmyemail. Click on "Grant Access". 

Your Gmail account will now be scheduled for backup.

Login to your Dropmyemail account by visiting http://www.dropmyemail.com

From the dashboard, click on dropmyemail add email.

Enter your Hotmail email address in the form <username>@hotmail.com

Enter your password and click on “Start Back Up”.

dropmyemail backup hotmail

Your Hotmail account will now be scheduled for backup.

Login to your Dropmyemail account by visiting http://www.dropmyemail.com

From the dashboard, click on dropmyemail add email

Enter your Yahoo email address in the form <username>@yahoo.com

Enter your password and click on “Start Back Up”.

dropmyemail yahoo backup

Your Yahoo account will now be scheduled for backup.

Login to your Dropmyemail account by visiting http://www.dropmyemail.com

From the dashboard, click on dropmyemail add email

Enter your Aol email address in the form <username>@aol.com

Enter your password and click on “Start Back Up”.

dropmyemail backup aol

Your Aol account will now be scheduled for backup.

Login to your Dropmyemail account by visiting http://www.dropmyemail.com

From the dashboard, click on dropmyemail add email.

Enter your email address in the form <username>@<domain>.com

Click on the dropmyemail advanced button.

Select the Protocol which you want to use to pull in the email.

Then select the security settings for your email server and enter the Port number.

Enter the host name of your email server. For example imap.example.com, pop.example.com

dropmyemail advanced email setting

Then Click on “Start Backing Up

If all the settings are correct, your email accout will be added and be scheduled for backup. If you still have issues backing up your data, you can contact us at support@dropmyemail.com

In order to back up an email account with 2-step-verification enabled, you will need to generate an app password for your email account.

Instead of your correct email password, please input that app password as your email's password on Dropmyemail dashboard. 

We can back up your emails without disabling 2-step-verification.

How to generate App Password
Google:https://support.google.com/accounts/answer/185833?hl=en

Hotmail:http://windows.microsoft.com/en-us/windows/app-passwords-two-step-verification

Yahoo:https://help.yahoo.com/kb/yahoo-account/generate-separate-quotapp-passwordquot-sln15241.html

 

 

You can search through your attachments using keywords that are present in the name of the attachment.

Go to the attachments page.

Click on the search box and type in the keyword.

 Search attachments dropmyemail 

For example, if you want to search for a file named franceholiday.jpg, you can search for keywords like “france” “franceholiday” or “franceholiday.jpg”

You can also search for a file by its extension such as “.jpg” and “.pdf” .

 

 



You can either view your attachments from the Email View or the Attachment view page. Dropmyemail lists all your email attachments under a single folder and makes it easier for you to browse through them.

Email View :

Click on “View” beside the email account where the attachment resides.

Browse through the emails or search for the email containing the attachment.

Scroll down the email and you can find the attachment at the bottom.

Click on it and it will be downloaded to your computer to the default download location of your browser.

Attachment View :

Go to the Attachments page.

Search for the attachment using the search bar or browse through the list of attachments.

You can either download the attachment or share it with your friends using Email, Facebook, Twitter, LinkedIn or via a share link.

Dropmyemail provides you multiple ways to share the attachment with your friends. You can either share it using Facebook, Twitter, LinkedIn, email or by sending them a sharing link.

 

Share Link Share link

Hover your mouse over the attachment that you would like to share. You will see the Share Link.

Click on the Share Link.

A new window will open with a preview of the attachment.

You can copy the url of the link from the address bar and send it to your friend.

Your friend can either view the attachment or download it by clicking on the Download attachment button.

 

Facebook Facebook share link

Hover your mouse over the attachment that you would like to share. You will see the Facebook Button.

Click on the Facebook Button.

A new pop up window will show up with the link to your file.

You can add your custom message to the link.

Click on “Share” and the link to the file will be posted on your Facebook wall.

Your friends can now click on the link to view the attachment.

 

Twitter Twitter share link

Hover your mouse over the attachment that you would like to share. You will see the Twitter Button.

Click on the Twitter Button.

A new pop up window will show up with the link to your file.

You can add your custom message to the link.

Click on “Tweet” and the link to the file will be posted on your Twitter feed.

Your friends can now click on the link to view the attachment.

 

LinkedIn Linkedin share link

Hover your mouse over the attachment that you would like to share. You will see the LinkedIn Button.

Click on the LinkedIn Button.

A new pop up window will show up with the link to your file.

You can add your custom message to the link.

Click on “Share” and the link to the file will be posted on your LinkedIn wall.

Your friends can now click on the link to view the attachment.

 

Email Email share link

Hover your mouse over the attachment that you would like to share. You will see the Email Button.

Click on the Email Button.

A new pop up window will show up where you can enter the email address/es of the friends with whom you want to share the attachment with. You can add your custom message to the link.

Click on “Send” and the link to the file will be emailed

Your friends can now click on the link to view the attachment.

Once you share the attachment, only people with the link can view the attachment. Every attachment has a unique link. If you want to, you can Unshare the attachment anytime by clicking on the Share icon icon beside the file.

No. When you share an attachment with someone, the person can only view that particular attachment. He/she will not have access to any of your emails or other attachments. We have taken multiple security measures to ensure that only the attachments you choose to share are viewable by those you share with.

Just like your emails, your attachments are safe. No one has access to your attachments unless you have explicitly shared it with someone.

When you share an attachment with someone, only that person with the link has access to that attachment. The person can only view the attachments shared with him and will not be able to access the rest of the attachments.

Yes. We allow you to share an attachment with anyone who has the link. Hover your mouse over the attachment that you would like to share. You will see the Share Link.

Click on the share link Link.

A new window will open with a preview of the attachment.

You can copy the url of the link from the address bar and send it to your friend.

Your friend can either view the attachment or download it by clicking on the download link button.

We have created a separate folder that lists the shared attachments.

Go to the Attachments page by clicking on the Attachment Manager button on the Dashboard beside the email account that you want to view.

Click on the “My Shared” folder on the left column of the screen.

You will see the list of all the attachments that you have shared.

You can also go to the main Attachments folder. If an attachment is shared, it will have an share link icon beside it.

No. We do not limit the number of attachments that you can share. We do not restrict the number of people with which you can share the attachment. You can share as many attachments that you have with any number of people.

No. We do not restrict the size of the attachment. Your email provider restricts the size of your attachment. Dropmyemail supports attachments of all sizes and types.

We do not allow users to delete attachments, Emails are meant to be immutable, and to retain the sanctity of your backups, we do not allow for backed up emails to be altered in any way. This includes modifying the messages and/or attachments. You can share the attachments with your friends but you cannot modify it.

Login to your Dropmyemail account and go to your Dashboard.

Click on the “Migrate” button beside the email account that you want to migrate.

Enter the email address and password of the new account to which you want to migrate the emails.

If you are using a personal email server, then you can refer to the Advanced Settings page for more details.

Your email will then be scheduled for migration.

Yes. You can migrate an email backup to an existing account.  The emails will be added to the new account preserving the folder structure.

You can follow the instructions here to migrate your email.

Yes. You can migrate multiple email backups to a single email account. All the emails will be migrated to the new account by preserving your folder structure.

You can follow the instructions given here to migrate each email backup to the email account.

Yes. The original date and time of the emails will be preserved in the target email account.

Login to your Dropmyemail account by going to http://www.dropmyemail.com

You will be redirected to your Dashboard.

Click on the “Restore” button beside the email account that you would like to restore.

You would be asked to reconfirm your action. Click Yes.

Your emails will now be restored to the email account.

 



The emails will be restored into the original folders if the protocol of your email account is IMAP.

For an email account with POP protocol, the emails will only be restored in INBOX.   

As for migration, when the protocol of the original and destination email addresses is IMAP, the migrated emails will be sorted out into sub-folders. 

Please note that all of the emails will be migrated into IBOX when running the migration from IMAP email address to POP email address. 

If you want to restore your emails, you can follow the instructions given here.

No. We currently do not provide  this feature. We are working towards implementing more features in the coming months.

Please follow our blog to keep yourself updated on the latest features of dropmyemail. You can also follow us on Facebook, Twitter and Google Plus.

Once you have backed up your Gmail account, you can migrate all the emails to Fast Mail. Just click on the migrate button and enter your email address and password for yoru fastmail account. Then click on the Advanced button and use the following settings :

Hostname : mail.messagingengine.com

Port : 993

Protocol : IMAP

SSL : True

 

Then click on Migrate and your emails will then be migrated. 

The most common errors we see are connection and authentication errors.

 

Our servers have to establish a connection to the mail servers to retrieve the emails. There are a few factors which can disrupt it:

 

- The mail server is under heavy load and does not respond to our connection requests.

- The packets get dropped or blocked(for e.g. throttling of traffic)

- The server could be down.

- The configuration for the server changed.

- The SSL cert for the server expired or is self signed(which causes authentication to fail)

- Your password has changed or is incorrect. That causes authentication errors.

 

 

Our servers will attempt to reconnect. But as you can see many of the factors are beyond our control, you can try to address the factors by trying again later, check the server configuration and/or SSL cert and confirm your password entered.

Your files are stored securely on our servers.  We use military grade encryption to ensure your data is well protected and stored on our server.

We pay special attention to security for our application and our servers. We have an experienced team which uses the best engineering practice and tools to develop the product.

Your emails can only be accessed by your account. Dropmyemail employees are prohibited from viewing your account and email backups. We follow the same methods like most online services where we have a small team of employees who must be able to access user data for the reasons stated in our privacy policy (e.g., when legally required to do so). We have a strict policy and access controls for these employees that prohibit them to access the data except for these rare situations.

We use AES 256 bit encryption and Secure Sockets Layer (SSL). Our files are stored on Amazon’s Simple Storage Service (S3). Amazon S3 itself has its own robust security policy of its own, details of which can be found here.

Dropmyemail uses Amazon’s Simple Storage Service (S3) to store all your emails. Amazon S3 is a secure data storage solution provided by Amazon AWS. It uses all the latest security methods to ensure that the files are stored securely.  You can find more about the security implementation of S3 here.

All the files are encrypted and stored on the servers. We follow strict regulation and access control policies to access the S3 storage. Your files are secure and are only visible to you via your dropmyemail account.

You can access the terms of service by clicking on the “Terms of Service” link on the bottom of the site.

You can also access it by clicking on the link here.

You can access the privacy policy by clicking on the link here.

dropmyemail footer

 

We ensure that your emails are stored securely on our servers. Your email backup can only be access by you via your dropmyemail account. No other user with a dropmyemail account has access to your files. We have proper security policies in place to ensure that your files are protected from unauthorized access.

Dropmyemail uses AES-256 bit encryption to encrypt your emails. We use Secure Socket Layer (SSL) to pull information from your current email provider to our servers.

Your emails are stored on Amazon’s Simple Secure Storage (S3) solution which has a robust security policy, details of which can be found here.

Login to your dropmyemail account.

Click on "Account Settings" on the Menu Bar.

Scroll down to the Password Secton as shown below.

dropmyemail change password

Type in your current password under “Current Password”. Then type in your new password and confirm it. Click on Save and your password will be changed.  You can now use your new password to login to your account.



When you sign up for the trial account, you are provided 50GB of storage space. After your trial period is over, you can purchase a full plan based on your storage requirement. We have plans for 5GB, 10GB, 25GB, 50GB, 75GB and 150GB.

If you are not sure which plan to purchase, please refer to your current storage usage on Dashboard after signing Dropmyemail via https://www.dropmyemail.com.

To upgrade to a full account, please click on the”Upgrade Now” button on the dashboard.

Click on the Choose Plan button beside a full plan which you would want to sign up for.

You will then be directed to the payment page. You can use PayPal or your credit card to make the payment and your account will be upgraded immediately.

You can make a payment using your Credit Card or Debit Card for Dropmyemail Pro Account. We also provide you the option to use PayPal as a mode of payment for your account. We current support two payment gateways namely PayPal and WorldPay.

We use a secure payment gateway and we do not store your credit card details while accepting your payment. Please read our Privacy Policy for more details on the data that we collect.

Our Trial account enables you to try out all the available features of a paid account beside migration feature. Your trial account is valid for a period of 15 days. You will be reminded to choose a full account with in the trial period.

If you do not have a credit card, you can use your Debit Card to make the payment. We support two payment gateways to process your payments. You can either use PayPal or WorldPay to make the payment. 

You can look at the list of countries from which PayPal accepts payment by visiting the link here. For the rest of the countries, you can use WorldPay.

If you have any questions about on how to use Dropmyemail, you can search for it in our FAQ section. If you do not find a solution, you can email it to us from the Contact Us page.

If you have any questions about on how to use Dropmyemail or a technical related query, you can search for it in our FAQ section. If you do not find a solution, you can email it to us from the Contact Us page.

Login to your dropmyemail account.

Click on the dropmyemail backup edit Button beside your email account on your Dashboard.

You can now change the password you provided for the email account.

dropmyemail edit account

Click on Save once you have entered the new password. Your emails will then be backed up as per schedule.

Login to your dropmyemail account.

Click on the dropmyemail detele Button beside the email address that would want to delete. You would then be asked to confirm if you want to delete the address.

Click on Yes. Your email address will then be deleted.

dropmyemail delete account

Please note that once you delete an email address, you will not be able to retreive its backup data.

If you have forgot the password, you can reset it from our homepage.

Go to Dropmyemail and click on “Sign In” Link.

Then click on the “Forgot Password” link.

You will then be asked to enter the email address which you used to sign up for your account. Enter the email address and click on “Send me reset password instructions

dropmyemail forgot password 

If your email address exists In the system, you will receive an email on that account with instructions to change your password.

If you remember your password and you would want to change it, please follow the instructions given here

No. We current do not provide email hosting. We will soon be releasing our new feature which will allow you to view your emails and send emails from your backed up account using Dropmyemail.

Please follow our blog to keep yourself updated on the latest features of dropmyemail. You can also follow us on Facebook, Twitter and Google Plus.

Even though we do not have a mobile app at present, you can still use your smartphone browser to log-in and visit our online portal of www.dropmyemail.com

Please follow our blog to keep yourself updated on the latest features of dropmyemail. You can also follow us on Facebook, Twitter and Google Plus.

We do not add a limit to the number of accounts that you can backup using Dropmyemail. The number of accounts that you can backup depends on the number of seats you have purchased based on the plan.

We give you 100 seats when you sign up for a Trial account. You can then buy the number of seats as per your usage. You can also upgrade to a higher plan when needed.

For more details to buy storage space, check out our Pricing Page.

Yes. When you add an account for backup, the backup process starts immediately for the first time.

Once a complete backup is taken, your account will be backed up on a daily basis.

You can find out about our pricing plan for the pro account here.

Dropmyemail uses a secure TLS connection to connect to your mail server to pull the data everytime a backup is scheduled. None of the emails are fetched as plain text. All the email data is encrypted while in transit. This prevents unauthorized access to your emails while they are been fetched by our servers.

We either IMAP or POP3 to pull data from the SMTP servers. We have pre-set APIs which we use to pull data from most of the popular email providers such as Gmail, Yahoo, Hotmail, Sina and QQ. 

 

 

 

 

 

 

Yes. We now allow users to download their emails in .eml format. The emil format is a widely known email format and the emails can be opened using any of the well known email clients such as Thinderbird, Apple Mail, Sparrow etc. 

To download your email, Login to your Dropmyemail account and go to your Dashboard.

Click on the dropmyemail downlaod button beside the email account that you want to download.

Choose the mailbox that you would like to download and click on generate download

This process might take some time depending on the number of emails in your mailbox. You can come back to the page by clicking on the download button beside the email account. 

Once the download is prepred, you would see a download link on the Download page. Click on the link and the emails would then be downloaded as a zip file. You can now unzip the file and view all the emails in an eml format.

 



Login to your dropmyemail account.

Click on "Account Settings" on the Menu Bar and select "Profile and Preferences". 

Scroll down to "Close Account" section as shown. 
Close account

Please click on Close My Account button. 

Please note that you will not be able to retreive your account and backup data after closing your account.

 

No. We currently do not support this feature. We are working on this and we will be rolling out this feature soon.

Please follow our blog to keep yourself updated on the latest features of dropmyemail. You can also follow us on Facebook, Twitter and Google Plus.

Yes. You can view the emails that have been backed up. You can also download the attachments to your computer and view them.

You can also search through and browse your attachments via our Attachment Manager.

Please follow our blog to keep yourself updated on the latest features of dropmyemail. You can also follow us on Facebook, Twitter and Google Plus.

Yes. You can view your backed up emails via Dropmyemail.

Login to your profile from https://www.dropmyemail.com/

You will then be redirected to your Dashboard.

 

Click on the dropmyemail view Button beside the email account you want to view the emails for.

 

You can then view and search the emails that have been backed up for that account.

 

 dropmyemail view page

 

You can then view all the emails, read the messages and download the attachements which have been backed up.

Unfortunately, in the nature of the data backup, the functionality of deleting unwanted backup emails is not provided.  

There will not be an email sent to your provider nor will there be any warning messages thrown by Dropmyemail.

 

If your email provider has a very strict security policy and they are monitoring your IMAP/POP traffic, then he would know that Dropmyemail is accessing your emails.

Our backup policy is fairly straight forward.  The first backup takes all the email. Subsequent backups only take what is newer than the last backup. There is never a reconcile to try and delete mail that a user has deleted from their gmail account. This ensures that if email is accidentally or maliciously deleted from their actual email account they still will have a backup to restore from.

The backup starts immediately as soon as you add your email account. The time to backup your inbox depends on the number of emails in your account.

We take a daily backup every 24 hours for non-Singapore regions and every 2 hours for Singapore region. 

You can view the progress of your email backup on the dashboard under the "No. of Messages" coloumn of the email account.

No. Currently we do not provide this feature. The emails are backed up once a day.

We will be implementing this feature in the future.

Please follow our blog to keep yourself updated on the latest features of dropmyemail. You can also follow us on Facebook, Twitter and Google Plus.

Yes, if your email account is supported by IMAP protocol we can back up sub-folders except spam email folder.

For an email account of POP protocol, emails in INBOX can be backed up, not all sub-folders. 

If you want to backup your emails, you can follow the instructions given here.

Go to https://www.dropmyemail.com/business/pricing

price 

  • Select the plans that you would like to trial out, enter the mailboxes that you would like and click on "Start Free Trial"
  • Enter your details in the signup box. You need an email address, a password and re-confirm your password and your company name.
  • Press the “Start Free Trial” button and your account will be created.

 You will then be directed to the dashboard of your account for setup of backing up.

 

 

After you sign up for an account, just enter your email address and the password of the email account. Then click on start backing up.

 

 Dropmyemail add backup account

 

If you are using your own email exchange server, then click on Advanced and enter the correct email settings and then click on start backing up.

You will then be directed to the dashboard where your account will be listed. You can add more accounts by clicking on the add email account button on the dashboard and follow the instructions above.

You can also send a request to your collegues to aunthenticate their email account for back by clicking on add coworker email backup

  • Go to https://www.dropmyemail.com/.
  • Click on the Sign In link on the top right hand of the page.
  • Just enter your email id and password in the pop up window.
  • Click on the “Sign In” button and you would be logged in and redirected to the Dashboard.

 

dropmyemail business sign in 

One you have added an account for backup, you can view your email accounts on the dashboard.

Click on the dropmyemail view Button beside the email account you want to view the emails for.

You can then view and search the emails that have been backed up for that account.

 dropmyemail view page

Please note that the backup starts immediately after you add an account but would take some time before the backup process completes and you can then view your backup emails.

After you have signed in, Click on backup history link on the Menu Bar. You can then view the number of messages, size of the backup, the current status and the date and time when the account was last backup for each of the email accounts you have added.

 

dropmyemail sme backup history

Dropmyemail provides you a method to send an email to your coworker to authenticate their account for backup. This ensures that the security practises of your company is not compromised.

In order to add a coworker's email, go to the dashboard of your account. 

Click on the dropmyemail add coworker button. 

You will be asked to enter your coworker's email address.

Enter the email address and click on dropmyemail send request button.

 dropmyemail add coworker

An email will be send to your coworker with a link to enter his email credentials to allow backup of the email under your account.

 

Sign in to your free Dropmyemail trial account. On successful signup go to update now link. Alternatively please click on the email that we had sent you for update.

Our Trial account enables you to try out all but one features of a paid account. For full paid account you will be able to use the migrate feature. This will let you migrate all your email server to server to another email address.

 

Login to your Dropmyemail account by visiting https://www.dropmyemail.com/

From the dashboard, click on dropmyemail add email.

Enter your email address in the form <username>@domain.com.

If the account is hosted via Google Apps, Dropmyemail will automatically detect it and ask you to sing in using Google OAuth.

You will then see a "Sign in with Google" message. We use the OAuth access to login to your Gmail to back up the data.

Click on "Sign in with Google". 

 backup gmail

You will then be asked to connect the Google Apps email account with Dropmyemail. Click on "Grant Access". 

Your Gmail account will now be scheduled for backup.

 

 

 

Login to your Dropmyemail account by visiting https://www.dropmyemail.com/

From the dashboard, click on dropmyemail add email.

Enter your email address in the form <username>@<domain>.com and your password.

Click on the dropmyemail advanced button.

You can either select the IMAP or POP3 settings. Hostgator supports both the protocols.

Then select the securityas None.

If you selected POP3, then enter the port number as 110. If you have selected IMAP as your protocol, then enter 143 as the port number.

Enter the host name as mail.yourdomain.com.

dropmyemail advanced email setting

Then Click on “Start Backing Up

If all the settings are correct, your email accout will be added and be scheduled for backup. If you still have issues backing up your data, you can contact us at support@dropmyemail.com

 

Login to your Dropmyemail account by visiting http://www.dropmyemail.com

From the dashboard, click on dropmyemail add email

Enter your Yahoo email address in the form <username>@yahoo.com

Enter your password and click on “Start Back Up”.

dropmyemail yahoo backup

Your Yahoo account will now be scheduled for backup.

Login to your Dropmyemail account by visiting https://www.dropmyemail.com/

From the dashboard, click on dropmyemail add email.

Enter your email address in the form <username>@<domain>.com

Click on the dropmyemail advanced button.

Select the Protocol which you want to use to pull in the email.

Then select the security settings for your email server and enter the Port number.

Enter the host name of your email server. For example imap.example.com, pop.example.com

dropmyemail advanced email setting

Then Click on “Start Backing Up

If all the settings are correct, your email accout will be added and be scheduled for backup. If you still have issues backing up your data, you can contact us at support@dropmyemail.com

 Login to your Dropmyemail account by visiting https://www.dropmyemail.com/

From the dashboard, click on dropmyemail add email.

Enter your email address in the form <username>@<domain>.com and your password.

Click on the dropmyemail advanced button.

You can either select the IMAP or POP3 settings. GoDaddy supports both the protocols.

Then select the security as None.

If you selected POP3, then enter the port number as 110. If you have selected IMAP as your protocol, then enter 143 as the port number.

Enter the host name as imap.secureserver.net if your using IMAP. If your using POP3, use pop.secureserver.net.

dropmyemail advanced email setting

Then Click on “Start Backing Up

If all the settings are correct, your email accout will be added and be scheduled for backup. If you still have issues backing up your data, you can contact us at support@dropmyemail.com

 

 Login to your Dropmyemail account by visiting https://www.dropmyemail.com/

From the dashboard, click on dropmyemail add email.

Enter your email address in the form <username>@<domain>.com and your password.

Click on the dropmyemail advanced button.

To get your advanced options, visit the Email Control Panel of your Yahoo Account and click on 'Additional Options'. You would find your email settings as shown below.

Yahoo Email settings

 

Select POP3 as your Protocol settings.

Then select the securityas SSL.

Enter the port number as 995.

Enter the host name as pop.bizmail.yahoo.com.

dropmyemail advanced email setting

Then Click on “Start Backing Up

If all the settings are correct, your email accout will be added and be scheduled for backup. If you still have issues backing up your data, you can contact us at support@dropmyemail.com

 

 Login to your Dropmyemail account by visiting https://www.dropmyemail.com/

From the dashboard, click on dropmyemail add email.

Enter your email address in the form <username>@<domain>.com and your password.

Click on the dropmyemail advanced button.

 

Select IMAP as your Protocol settings.

Then select the securityas SSL.

Enter the port number as 993.

Enter the host name as secure.emailsrvr.com.

dropmyemail advanced email setting

Then Click on “Start Backing Up

If all the settings are correct, your email accout will be added and be scheduled for backup. If you still have issues backing up your data, you can contact us at support@dropmyemail.com

 

In order to back up an email account with 2-step-verification enabled, you will need to generate an app password for your email account.

Instead of your correct email password, please input that app password as your email's password on Dropmyemail dashboard. 

We can back up your emails without disabling 2-step-verification.

How to generate App Password
Google:https://support.google.com/accounts/answer/185833?hl=en

Hotmail:http://windows.microsoft.com/en-us/windows/app-passwords-two-step-verification

Yahoo:https://help.yahoo.com/kb/yahoo-account/generate-separate-quotapp-passwordquot-sln15241.html

You can search through your attachments using keywords that are present in the name of the attachment.

Go to the Attachments page.

Click on the search box and type in the keyword.

 Search attachments dropmyemail 

For example, if you want to search for a file named franceholiday.jpg, you can search for keywords like “france” “franceholiday” or “franceholiday.jpg”

You can also search for a file by its extension such as “.jpg” and “.pdf” .

You can either view your attachments from the Email View or the Attachment view page. Dropmyemail lists all your email attachments under a single folder and makes it easier for you to browse through them.

Email View :

Click on dropmyemail view beside the email account where the attachment resides.

Browse through the emails or search for the email containing the attachment.

Scroll down the email and you can find the attachment at the bottom.

Click on it and it will be downloaded to your computer to the default download location of your browser.

Attachment View :

Go to the Attachments page.

Search for the attachment using the search bar or browse through the list of attachments.

You can either download the attachment or share it with your friends using Email, Facebook, Twitter, LinkedIn or via a share link.

 

Dropmyemail provides you multiple ways to share the attachment with your friends. You can either share it using Facebook, Twitter, LinkedIn, email or by sending them a sharing link.

 

Share Link Share link

Hover your mouse over the attachment that you would like to share. You will see the Share Link.

Click on the Share Link.

A new window will open with a preview of the attachment.

You can copy the url of the link from the address bar and send it to your friend.

Your friend can either view the attachment or download it by clicking on the Download attachment button.

 

Facebook Facebook share link

Hover your mouse over the attachment that you would like to share. You will see the Facebook Button.

Click on the Facebook Button.

A new pop up window will show up with the link to your file.

You can add your custom message to the link.

Click on “Share” and the link to the file will be posted on your Facebook wall.

Your friends can now click on the link to view the attachment.

 

Twitter Twitter share link

Hover your mouse over the attachment that you would like to share. You will see the Twitter Button.

Click on the Twitter Button.

A new pop up window will show up with the link to your file.

You can add your custom message to the link.

Click on “Tweet” and the link to the file will be posted on your Twitter feed.

Your friends can now click on the link to view the attachment.

 

LinkedIn Linkedin share link

Hover your mouse over the attachment that you would like to share. You will see the LinkedIn Button.

Click on the LinkedIn Button.

A new pop up window will show up with the link to your file.

You can add your custom message to the link.

Click on “Share” and the link to the file will be posted on your LinkedIn wall.

Your friends can now click on the link to view the attachment.

 

Email Email share link

Hover your mouse over the attachment that you would like to share. You will see the Email Button.

Click on the Email Button.

A new pop up window will show up where you can enter the email address/es of the friends with whom you want to share the attachment with. You can add your custom message to the link.

Click on “Send” and the link to the file will be emailed

Your friends can now click on the link to view the attachment.

 

Once you share the attachment, only people with the link can view the attachment. Every attachment has a unique link. If you want to, you can Unshare the attachment anytime by clicking on the Share icon icon beside the file.

No. When you share an attachment with someone, the person can only view that particular attachment. He/she will not have access to any of your emails or other attachments. We have taken multiple security measures to ensure that only the attachments you choose to share are viewable by those you share with.

Just like your emails, your attachments are safe. No one has access to your attachments unless you have explicitly shared it with someone.

When you share an attachment with someone, only that person with the link has access to that attachment. The person can only view the attachments shared with him and will not be able to access the rest of the attachments.

Yes. We allow you to share an attachment with anyone who has the link. Hover your mouse over the attachment that you would like to share. You will see the Share Link.

Click on the share link Link.

A new window will open with a preview of the attachment.

You can copy the url of the link from the address bar and send it to your friend.

Your friend can either view the attachment or download it by clicking on the download link button.

We have created a separate folder that lists the shared attachments.

Go to the Attachments page by clicking on the Attachment Manager button on the Dashboard beside the email account that you want to view.

Click on the “My Shared” folder on the left column of the screen.

You will see the list of all the attachments that you have shared.

You can also go to the main Attachments folder. If an attachment is shared, it will have an share link icon beside it.

No. We do not limit the number of attachments that you can share. We do not restrict the number of people with which you can share the attachment. You can share as many attachments that you have with any number of people.

No. We do not restrict the size of the attachment. Your email provider restricts the size of your attachment. Dropmyemail supports attachments of all sizes and types.

We do not allow users to delete attachments, Emails are meant to be immutable, and to retain the sanctity of your backups, we do not allow for backed up emails to be altered in any way. This includes modifying the messages and/or attachments. You can share the attachments with your friends but you cannot modify it.

Login to your Dropmyemail account and go to your Dashboard.

Click on the dropmyemail migrate button beside the email account that you want to migrate.

Enter the email address and password of the new account to which you want to migrate the emails.

If you are using a personal email server, then you can refer to the Advanced Settings page for more details.

Your email will then be scheduled for migration.

 



Yes. You can migrate an email backup to an existing account.  The emails will be added to the new account preserving the folder structure.

You can follow the instructions here to migrate your email.



Yes. You can migrate multiple email backups to a single email account. All the emails will be migrated to the new account by preserving your folder structure.

You can follow the instructions given here to migrate each email backup to the email account.

 



Yes. The original date and time of the emails will be preserved in the target account. 

Login to your Dropmyemail account by going to https://www.dropmyemail.com/

You will be redirected to your Dashboard.

Click on the dropmyemail restore button beside the email account that you would like to restore.

You would be asked to reconfirm your action. Click Yes.

Your emails will now be restored to the email account.



The emails will be restored into the original folders if the protocol of your email account is IMAP. 

For an email account with POP protocol, the emails will only be restored in INBOX.   

As for migration, when the protocol of the original and destination email addresses is IMAP, the migrated emails will be sorted out into sub-folders. 

Please note that all of the emails will be migrated into IBOX when running the migration from IMAP email address to POP email address. 

If you want to restore your emails, you can follow the instructions given here.



No. We currently do not provide  this feature. We are working towards implementing more features in the coming months.

Please follow our blog to keep yourself updated on the latest features of dropmyemail. You can also follow us on Facebook, Twitter and Google Plus.

Once you have backed up your Gmail account, you can migrate all the emails to Fast Mail. Just click on the migrate button and enter your email address and password for yoru fastmail account. Then click on the Advanced button and use the following settings :

Hostname : mail.messagingengine.com

Port : 993

Protocol : IMAP

SSL : True

 

Then click on Migrate and your emails will then be migrated. 

The most common errors we see are connection and authentication errors.

 

Our servers have to establish a connection to the mail servers to retrieve the emails. There are a few factors which can disrupt it:

 

- The mail server is under heavy load and does not respond to our connection requests.

- The packets get dropped or blocked(for e.g. throttling of traffic)

- The server could be down.

- The configuration for the server changed.

- The SSL cert for the server expired or is self signed(which causes authentication to fail)

- Your password has changed or is incorrect. That causes authentication errors.

 

 

Our servers will attempt to reconnect. But as you can see many of the factors are beyond our control, you can try to address the factors by trying again later, check the server configuration and/or SSL cert and confirm your password entered.

We support two key parameters for which the administrator can create a report. The two parameters are :

  • No. of Emails (Send and received)
  • Total Storage used.

The administrator can general reports for either one or a mix of both the parameters.  The reports can be generated for a particular email account or for all the accounts as a whole over a custom day range. 

Go to https://business.dropmyemail.com and login to your account.

Click on the "Reporting" menu button on the screen.

dropmyemail reporting

Under the "Graph by" section, select the parameter for which you would like to generate the report. You can choose between :

  • No. of emails.
  • Storage used.

Click on the "Daily" button if you want the report on a daily basis. You can also choose to do this on a "Monthly" basis.

Click on the Date Range section for the drop down list to appear. You can select from the following options :

  • Today
  • Yesterday
  • Last 7 days
  • Last 30 days
  • This month
  • Last month
  • Custom date range

You can choose any of the following as per your need. As you select the date choice, your report will be shown to you on the screen.

Please note that the "All acocunts" will be set by default for you. 

 

Go to https://business.dropmyemail.com and login to your account.

Click on the "Reporting" menu button on the screen.

 dropmyemail business reporting

Under the "Graph by" section, select the parameter for which you would like to generate the report. You can choose between :

  • No. of emails.
  • Storage used.

Click on the "Daily" button if you want the report on a daily basis. You can also choose to do this on a "Monthly" basis.

Click on the Date Range section for the drop down list to appear. You can select from the following options :

  • Today
  • Yesterday
  • Last 7 days
  • Last 30 days
  • This month
  • Last month
  • Custom date range

You can choose any of the following as per your need. 

Click on the text "All Accounts" and select the email account for which you would like to generate the report. You can also type in the email address to narrow down the options shown in the drop down list. As you select the email address, your report will be shown to you on the screen.

 

Download would be made available in  XML, PDF, CSV and TXT format. 

Please follow our blog to keep yourself updated on the latest features of dropmyemail. You can also follow us on FacebookTwitter and Google Plus.

 

At the moment, we do not support a this feature. You can only view a report of the total number of emails sent and received. In the coming months, we will be adding more detailed reporting and filtering options. 

Please follow our blog to keep yourself updated on the latest features of dropmyemail. You can also follow us on FacebookTwitter and Google Plus.

 

Most of the well known hosted exchange providers such as GoDaddy, Office 365 and Rackspace support IMAP together with hosted exchange. So you can use IMAP protocol to backup the emails on Dropmyemail. We current do not have a method of using Exchange to backup emails. You can find settings for some of the known hosted exchange providers under our FAQ sectiono of Hosted Exchange.

 

Yes. GoDaddy's hosted exchange support IMAP as well to allow access to emails for their hosted exchange account. Thus you can use IMAP protocol to backup your emails. Please use the following settings under Advanced settings to backup your emails. 


Protocol : IMAP

Host Name : mail.ex4.secureserver.net

Port : 993

Encryption method : SSL

 

Yes. Office 365's hosted exchange allows IMAP protocol to backup your emails. Please use the following settings under Advanced settings to backup your emails. 


Protocol : IMAP

Host Name : outlook.office365.com

Port : 993

Encryption method : SSL

Yes. Rackspace hosted exchange support IMAP protocol to backup your emails. You can use IMAP to allow Dropmyemail to pull emails from the secure. Please use the following settings under Advanced settings to backup your emails. 


Protocol : IMAP

Host Name : secure.emailsrvr.com

Port : 993

Encryption method : SSL

Your files are stored securely on our servers.  We use military grade encryption to ensure your data is well protected and stored on our server.

We pay special attention to security for our application and our servers. We have an experienced team which uses the best engineering practice and tools to develop the product.

Your emails can only be accessed by your account. Dropmyemail employees are prohibited from viewing your account and email backups. We follow the same methods like most online services where we have a small team of employees who must be able to access user data for the reasons stated in our privacy policy (e.g., when legally required to do so). We have a strict policy and access controls for these employees that prohibit them to access the data except for these rare situations.

We use AES 256 bit encryption and Secure Sockets Layer (SSL). Our files are stored on Amazon’s Simple Storage Service (S3). Amazon S3 itself has its own robust security policy of its own, details of which can be found here.

Dropmyemail uses Amazon’s Simple Storage Service (S3) to store all your emails. Amazon S3 is a secure data storage solution provided by Amazon AWS. It uses all the latest security methods to ensure that the files are stored securely.  You can find more about the security implementation of S3 here.

All the files are encrypted and stored on the servers. We follow strict regulation and access control policies to access the S3 storage. Your files are secure and are only visible to you via your dropmyemail account.

You can access the terms of service by clicking on the “Terms of Service” link on the bottom of the site.

You can also access it by clicking on the link here.

You can access the privacy policy by clicking on the link here.

dropmyemail footer

 

We ensure that your emails are stored securely on our servers. Your email backup can only be access by you via your dropmyemail account. No other user with a dropmyemail account has access to your files. We have proper security policies in place to ensure that your files are protected from unauthorized access.

Dropmyemail uses AES-256 bit encryption to encrypt your emails. We use Secure Socket Layer (SSL) to pull information from your current email provider to our servers.

Your emails are stored on Amazon’s Simple Secure Storage (S3) solution which has a robust security policy, details of which can be found here.

Login to your dropmyemail account.

Click on "Account Settings" on the Menu Bar.

Scroll down to the Password Secton as shown below.

dropmyemail change password

Type in your current password under “Current Password”. Then type in your new password and confirm it. Click on Save and your password will be changed.  You can now use your new password to login to your account.

When you sign up for the trial account, you are provided 100 seats with unlimited storage space. After your trial period is over, you can choose a full plan based on the numbr of seats that you require. We charge per one email account (1 user). Storage is unlimited. To Upgrade to a full account,

Sign in to your Dropmyemail profile by going to https://business.dropmyemail.com

Click on the”Upgrade Now” button on the dashboard.

Click on the Choose Plan button beside the plan which you would want to sign up for.

You will then be directed to the payment page. You can use PayPal or your credit card to make the payment and your account will be upgraded immediately.

You can make a payment using your Credit Card or Debit Card for Dropmyemail Pro Account. We also provide you the option to use PayPal as a mode of payment for your account. We current support two payment gateways namely PayPal and WorldPay.

We use a secure payment gateway and we do not store your credit card details while accepting your payment. Please read our Privacy Policy for more details on the data that we collect.

If you do not have a credit card, you can use your Debit Card to make the payment. We support two payment gateways to process your payments. You can either use PayPal or WorldPay to make the payment. 

You can look at the list of countries from which PayPal accepts payment by visiting the link here. For the rest of the countries, you can use WorldPay.

 

Your existing plans remains in place. When your existing plan runs out, you will be switched over to the new plan with the equivalent number of seats.

It is better that we explain with an example.

 

For eg, you paid $36 for 1 seat that starts on Jan 1 2014 to Jan 1 2015. On Feb 1, you decide that you want to upgrade to 2 users. We will issue you a new invoice for 2 users that starts from Feb 1 2014 to Feb 1 2014. How much do you have to pay?

 

2 users cost $72 a year. But you've already paid $36. Since you are 1 month into your subscription, we take it that you have used $3(1 user/month costs $3) and you have $33 remaining. The new invoice would thus cost $42(72 - 33).

 

 

Please reach us at support@dropmyemail.com should you have any questions.

It is better that we explain with an example.

 

For eg, you paid $72 for 2 users that starts on Jan 1 2014 to Jan 1 2015. On Feb 1, you decide that you want to downgrade to 1 users. We will issue you a new invoice for 1 user that starts from Feb 1 2014 to Feb 1 2014. How much do you have to pay?

 

1 user only cost $36 a year. But you've already paid $72. Since you are 1 month into your subscription, we take it that you have used $6(2 users/month costs $6) and you have $66 remaining. The new invoice would cost $36. You would not have to pay anything. You would still have $30 with us(66 - 36). On the following year(which is Feb 1 2015), we will use the remaining money($30) for the new subscription.

 

 

Please reach us at support@dropmyemail.com should you have any questions.

Email Insights will allow administrators to anaylze all employees’ email usage. It also allows for managers to track all official communications going in and out of the company to ensure complete transparency. With the help of Email Insights, managers can track the following :

  • Graphically view the email activity within the company
  • Identify all employees’ contacts (i.e. preventing losing sales leads during a server crash or personnel resignation)
  • Point out corporate communications to personal emails (i.e. spotting misuse of time for personal purposes or data leakage)
  • Assess email effectiveness (i.e. amount of email sent / received versus performance)
  • Filter through the communications to find specific conversations

Below is a video to describe Email Insights in detail : 

 

 Dropmyemail Email Insights

Each circle in the graph represents an email address to which an email has been sent or to which an email has been received. The email address represented by a particular address can be known by hovering over the circle. Some of the other details shown are  :

  • Received - Number of emails received by that particular email address.
  • Sent - The number of emails sent from that email address.
  • Attachments Sent - The number of emails with attachments sent by that email address.
  • Attachments Received - The number of emails with attachments received by that email address.
  • Connections - The number of email addresses to which an email has been sent or received by that particular email address.

 Dropmyemail Insights Circle

 

Each line between two circles represent an email interaction between the two email addresses (represented by the circle). The details of the email interaction can be seen by hovering over the line. The details are represented in the form of the emails from one person to the other. This is shown in the top grey box upon hovering the mouse on the line. The following details are shown :

  • Sent : The emails sent from one email address to the other.
  • Received : The number of emails received by the user (represented as From:) from the other user (represented as to:)
  • Attachments Sent : The number of emails with attachments sent from one email address to the other.
  • Attachments Received : The number of emails with attachments received by the user (represented as From:) from the other user (represented as to:)

 Dropmyemail Insights Line

Each color of the circle represents a domain of the email address such as @gmail.com or @dropmysite.com. This makes it easier to identify the email interactions sent to a particular domain. It also helps to detect fraud such as email forwarding to personal email accounts such as Gmail or Yahoo or Hotmail. 

Yes. We allow you to either set a custom date range or select from the pre-set range such as Last month, Last 30 days and Last 7 days. You can do so by clicking on the Date button on top of the Insights pane. 

 Email Insights date range

Yes. You can do so by using the Filtering tool provided. Click on the Show All button on the top right of the Insights pane and then click on "With Attachments" and your data will be filtered and shown. You can also choose from other options including :

  • Received - Shows all the email interactions of the emails received by the email addresses backed up under your account.
  • Sent - Shows all the email interactions of the emails sent by the email addresses backed up under your account.
  • Show All - Shows all the email interactions of the email addresses backed up under your account.

 email insights filtering

Email Insights allows you to select certain circles (email addresses) and then view the graph showing only the circles selected. This can be done by first selecting the circles which you want to view. Once you click on a circle, the circle gets a red border. This way, you can select multiple circles. Once you have selected all the email addresses you want to view, you would notice that the "Filter Selected" button is no longer greyed out. Click on the "Filter Selected" button and only the selected circles will be shown and the rest will be hidden. 

 

If you want to remove a particular email address from the list of selected email addresses, just click on the dropdown button beside "Filter Selected" and click on the cross beside the email address which you would like to remove. 

 email insights select filtered

 

If you would like to unselect all the circles and go back to the default view then click on the Reset Filter button. 

Yes. The search feature of Email Insights allows you to enter a keyword that is present in the email address which you are searching to filter and visualize that data. You can search for the following :

  • An Email Address - Just type the email address such as support@dropmysite.com and press Enter and the graphs will be updated.
  • A Domain - Just type @domain.com (Ex.. @gmail.com) and all the emails to and from that domain will be shown.
  • A Word or employee name - Just type the employee name such as "Ron" and you will see the interactions of all the email addresses which have the word "ron" in them.

 Email insights search

 

Yes. You can double click on any part of the screen to zoom in to. You can also double click on a circle to zoom into the interactions of that circle. 

To zoom out, just double click on any part of the screen and the pane will zoom out.

You can download the email interaction data by clicking on the download button on the top right hand side of the pane. Once you click on the button, you will be asked to select the format in which you want to download the data. We currently support CSV, XLS and a PDF. The data is divided into 5 columns which are : 

  • Email Address : The email address for which the data is been shown.
  • Sent : The number of emails sent by that email address.
  • Received : The number of emails receive by that email address.
  • Sent Attachments : The number of attachments sent by that email address.
  • Received Attachments : The number of attachments received by that email address.

You can also take a print out of the screen in a print friendly format by clicking on the Print button. 

 email insights download data

 

If you have any questions about on how to use Dropmyemail, you can search for it in our FAQ section. If you do not find a solution, you can email it to us from the Contact Us page.

If you have any questions about on how to use Dropmyemail or a technical related query, you can search for it in our FAQ section. If you do not find a solution, you can email it to us from the Contact Us page.

 

メール アーカイブとは、組織で受送信したメールすべてを保存し、検索できるようにすることです。メール メッセージを単に蓄積するだけではなく、アプリケーションによってアーカイブしたメッセージにインデックスが作成され、簡単に検索できるようになります。これは、異なる技術的手法を複数使って導入したシステムを使用していても問題なく行えます。会社でメール アーカイブ ソリューションを導入する理由に、該当規制による保持および管理要件を満たしたり、eディスカバリで使用したりするために、非常に重要なデータを保護することがあります。 

 

[アーカイブが必要な理由] タブをご覧ください。[Business] > [アーカイブが必要な理由] で移動できます。もしくは、こちらのリンクから。 https://www.dropmyemail.com/ja/business/why_archive

メール アーカイブは企業にとって必要不可欠です:

-       膨大なメール コミュニケーション

-       地域を越えたメール コミュニケーション

-       組織と組織外とのメール コミュニケーション

-       高離職率によるトレーニング コストの増加、またはそれに伴う主要顧客の喪失

-       メールによる重要な情報の送信

-       削減すべき膨大なサーバー ストレージ コスト

-       ビジネス継続性や障害回復に対する懸念

-       コミュニケーションのギャップや不具合に対する懸念

-       従業員の行動規範に対する懸念

-       その他

.csv ファイルを使ってメール アドレスを入力する必要があります。こちらをクリックして .csv テンプレート ファイルをダウンロードしてください。

CSV

ヘッダーには編集を加えず、ヘッダーの下にメールとパスワードを追加してください。ファイル名は変更しないでください。追加したら、ファイルを保存してアップロードします。

 

 

 

.csv ファイルを使ってメール アドレスを入力する必要があります。こちらをクリックして、.csv テンプレート ファイルをダウンロードしてください。

ヘッダーには編集を加えず、ヘッダーの下にメールを追加してください。ファイル名は変更しないでください。追加したら、ファイルを保存してアップロードします。

DME アーカイバーは、どんな種類の添付ファイルにも対応しています。すべての添付ファイルは別々に格納されるため、メール メッセージを開かなくてもファイルにアクセスできます。添付ファイルのみを検索したり、添付ファイルやファイルをソーシャル ネットワーク上で共有したりすることもできます。

すべてのユーザーが自分のアカウントでアーカイブしたメッセージを取得できます。管理者のみが他の従業員のメール アカウントにアクセスしたり、メールを復元したりすることができます。

DME アーカイバーでは、メールを無期限かつ無制限に格納できます。つまり、メッセージすべてを格納できるため、非常に役立ちます。

メールを復元する方法は 2 つあります。

a.  すべてのメールを復元: ボタンをワンクリックするだけで、メール アカウントのメールすべてを復元できます。[すべて復元] をクリックします。

b.  一部を復元: 一部を復元を選択すると、データ範囲に基づいてメールを復元できます。次のようにデータ範囲を選択します:

 

データ範囲を選択すると、復元するメールの件数とサイズが表示されます。[復元を開始] をクリックすると、復元プロセスが開始します。

 

申し訳ございません。データバックアップの本質上、削除機能は提供しておりません。

アーカイバーでは暗号化を行います。AES 256 ビットの暗号化や SSLSecure Sockets Layer)を採用し、ファイルは Amazon S3Simple Storage Service)に格納されます。Amazon S3 自体に堅牢なセキュリティ ポリシーがあります。詳細はこちらをご覧ください。

はい、ダウンロードし .pst ファイルで移行することができます。また、詳細移行オプションを使って、すべてのデータを 1 つのメール アカウントから別のメール アカウントに移行することもできます。

はい。Amazon S3 にデータを格納するため、Amazon の堅牢なセキュリティ ポリシーが適用されます。詳しくは、次をご覧ください。 http://aws.amazon.com/articles/1697

はい、メンテナンスによるダウンタイムがあることがあります。しかし、アーカイブには影響ありません。

いいえ。メールボックスごとに .pst 形式でダウンロードできます。その際、各メールボックスの .pst 形式は異なります。そのため、フォルダー構成はダウンロードできません。

すべてのフォルダー内の全部のメール(下書きを除く)はアーカイブされます。しかし、正確なフォリダー構成は同じになりません。アーカイブされたメールボックスでは、受信トレイと送信済みトレイの2つのフォルダーのみを見ることができます。送信済みメールは「アーカイブ送信済み」にアーカイブされ、その他のメールは受信トレイにアーカイブされます。

すべてのフォルダー内の全部のメール(下書きを除く)はアーカイブされます。しかし、正確なフォリダー構成は同じになりません。アーカイブされたメールボックスでは、受信トレイと送信済みトレイの2つのフォルダーのみを見ることができます。送信済みメールは「アーカイブ送信済み」にアーカイブされ、その他のメールは受信トレイにアーカイブされます。

メールボックスから削除されて、存在しないメールのみが復元されます。復元したメールが見当たらない場合は、メールボックスを内の十分に探してみてください。

メールのアーカイブにクラウド技術を使用しているため、インターネットに接続している端末であれば、すべてのユーザーがアーカイブしたアカウントにアクセスできます。さらに、スマートフォン向けのアプリも近日提供予定です。

現在 DME アーカイバーは Microsoft Exchange サーバー、Office 365Google アプリのみに対応しています。他のサーバーも近日追加予定です。

Microsoft Exchange Server のジャーナリングを使用すると、組織のメール コミュニケーションすべてのコピーを記録(ジャーナル)し、Exchange Server 上の指定メールボックスに送信できます。ジャーナリングは、組織のユーザーのメッセージを記録する手段です。Exchange Server でジャーナリングを有効にすると、ジャーナルしたメッセージをメッセージ アーカイブに転送するようにサーバーを構成できます。

-       Microsoft Exchange Server 2000 Standard または Enterprise Edition

-       Microsoft Exchange Server 20003 Standard または Enterprise Edition

-       Microsoft Small Business Server with Exchange Server 2000 または 2003 Standard Edition

-       ネットワーク上に上記サーバーのうち、少なくとも 2 台(Exchange Server Standard Edition を使用している場合)。このうち 1 台を、ジャーナルしたメッセージの受信専用に確保する必要があります。ここで確保するサーバーに、ユーザーのメールボックスを含めることはできません。

-       Exchange Server に格納する各メールボックスでジャーナリングが有効であること。1 度に組織全体を有効にすることはできません。

-       ジャーナルしたメッセージを Exchange Server 上のメールを有効にした公開フォルダー(メール アドレスがあるフォルダー)を使ってアーカイブに送信することはできません。ジャーナルの受信先メールボックスを本ガイドの手順に沿って設定する必要があります。

MS EXchange 2013

必要システム要件:

Microsoft Exchange Serverのジャーナリング メールアカウント

設定方法:

  1. Miscrosoft Exchange へ管理者としてログインします。
  2. Exchange管理者センター へお進みください。通常は、YOUR_MS_EXCHANGE_URL/ecp です。
  3. [コンプライアンス管理] > [ジャーナルのルール] を選択します。
  4. "+" アイコンをクリックして、新規ジャーナル ルールを追加します。
  5. 以下の情報を入力します:
  6. ジャーナル レポートをこの [ジャーナリング メールボックス] へ送信します。
  7. メールの送信先、送信元がこの場合 [全ての該当メール]  
  8. これらのメールをジャーナルします: 全メール  
  9. 保存をクリックします。                                                                                                                                                                                                                                                                            

 ジャーナル メールボックスのホスト設定は、利用中のメール プロバイダーにより異なります。ご不明な点がありましたら、こちらまでお問い合わせください。連絡先 

 

エンタープライズ向け、中規模ビジネス向けOffice 365

必要システム要件:

  1. 管理者の権限でインストールしたOffice 365 中規模ビジネス向け、 または、エンタープライズ向け
  2. ジャーナル レポートが配信不能になった場合の、予備メール(同一組織内)。予備のジャーナリング メールボックスともいいます。このメール アドレスは、ジャーナル ルールで指定したジャーナル メールボックスが利用できない場合にのみ、ジャーナル レポートを受信します。例:najournal@YOURorganization.com
  3. 組織に属さない、別のメールアカウント。このアカウントをジャーナリング メールボックスとして使用し、組織で収集したジャーナルすべてを格納します。 例: collections@NOTYOURorganization.com

設定方法:

  1. 管理者権限で Office 365 にログインします。
  2. Exchange 管理者センターにアクセスします。 https://outlook.office365.com/ecp/
  3. [コンプライアンス管理] > [ジャーナルのルール] を選択します。
  4. [配信不能ジャーナル レポートの送信先] をクリックし、[予備のジャーナリング メールボックス]を設定します。例: najournal@YOURorganization.com
  5. 保存をクリックします。
  6. "+" アイコンをクリックして、新規ジャーナル ルールを追加します。
  7. 以下の情報を入力します: 
  • ジャーナル レポートをこの [ジャーナリング メールボックス] へ送信します。例collections@NOTYOURorganization.com
  • メールの送信先、送信元がこの場合 [全ての該当メール]
  • これらのメールをジャーナルします: 全メール
  • 保存をクリックします。

ジャーナル メールボックスのホスト設定は、利用中のメール プロバイダーにより異なります。ご不明な点がありましたら、こちらまでお問い合わせください。連絡先 

 

Googleアプリ向け BCC転送

必要システム要件:

ジャーナル メイルボックス

  • アーカイブするメールボックスとは異なる組織または予備の組織に属する外部メールボックス
  • メールボックスが同一のGoogleアプリ アカウントにある場合は、アーカイブする組織とは別の組織に属していることを確認
  • 予備の組織がない場合は、ジャーナリングに外部のメールボックスを使用する必要

送信ルーティング設定

  1. Google管理コンソールにログインします。
  2. [Googleアプリ]>[Gmail]>[詳細設定]をクリックします。
  3. [組織]のセクション(ページ左側)で、BCC設定を構成するドメインや組織単位をハイライトします。
  4. [送信ルーティング]セクションまで下にスクロールし、[設定]をクリックします。
  5. [影響を受けるメール]で[送信] と [内部 - 送信]オプションのチェックをオンにします。
  6. [上記の種類のメッセージに対しては、ついの処理を行います] で、[Also derivery to (追加送信先) ] と[受信者を追加]のチェックをオンにします。
  7. [追加]をクリックします。
  8. ドロップダウンから[詳細]を選択します。
  9. [エンベロープ受信者を変更]のチェックをオンにして、[宛先を置換え]を選択してジャーナル メールボックスのアドレス(非組織またはドメインが異なるメール)をを入力します。
  10. 迷惑メールを受信したくない場合、[Do not deliver spam to this recipient (この宛先に迷惑メールを配信しない)]をクリックします。
  11. [Suppress bounces from this recipient (この宛先からメールを戻さない)]のチェックをオンにします。
  12. [カスタム ヘッダーを追加]のチェックをオンにして、「DME-JOURNAL-REPORT : true」と入力し、[保存]をクリックします。
  13. [保存]をクリックします。
  14. 設定の編集の[保存]ボタンをクリックします。
  15. [変更を保存]をクリックします。

受信ルーティング設定

  1. Google 管理コンソールにログインします。
  2. [Googleアプリ] > [Gmail] > [詳細設定]の順にクリックします。
  3. [組織]セクション(ページ左側)で、BCC設定を構成するドメインや組織単位をハイライトします。
  4. [受信ルーティング]セクションまで下にスクロールし、[設定]をクリックします。
  5. 設定名を入力します。
  6. [影響を受けるメール]で[受信]と[内部ー受信]オプションのチェックをオンにします。
  7. [上記の種類のメッセージに対しては、次の処理を行います]で